Senior HRIS Analyst, ServiceNow HRSD (flex-hybrid)

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday, 8:00 am - 5:00 pm PST Posted Date 12/23/2024 Salary Range: $92600 - 202200 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 21188

Primary Duties and Responsibilities

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Job Summary:

Reporting to the Senior Manager, HR Systems and Analytics, the Senior HRIS Analyst, ServiceNow Human Resources Service Delivery (HRSD) serves as a critical functional and technical expert in implementing, maintaining, and optimizing the ServiceNow HRSD platform. This role requires an exceptional blend of technical prowess, business process expertise, and advanced problem-solving skills to drive HR technology solutions.

Key Responsibilities: 

• Provide advanced functional and technical support for the ServiceNow HRSD platform, demonstrating comprehensive knowledge of the product's full capabilities
• Design, develop, and implement complex HR service delivery workflows that align with organizational strategic objectives
• Collaborate with internal clients to understand their needs, and translate those needs into requirements documentation and technical specifications
• Conduct in-depth analysis of unique, unstructured HR technology challenges, developing innovative solutions without relying on predefined templates
• Perform advanced configuration and customization of ServiceNow HRSD to meet intricate business process requirements that streamline HR processes, enhance the employee experience, and increase efficiency; test and deploy solutions
• Create detailed functional and technical documentation, process maps, and system configuration guides; train end users on new and enhanced ServiceNow HRSD functionality
• Evaluate and recommend improvements to existing HR service delivery processes and technological implementations

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $92,600 – $202,200 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

As a condition of employment, the