Commercial Total Loss Adjuster - Remote

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Job Title

Commercial Total Loss Adjuster - Remote

Requisition Number

R7250 Commercial Total Loss Adjuster - Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Total Loss Adjuster!

Your Role:

Virtual Employees who independently evaluates, total loss claims from multiple other suffixes (i.e. comp, collision, property damage).

Your work:

• Handles multiple property damage claims, evaluation of auto and motorcycle damage, negotiation of car damage estimates and out of state losses. Handles claims coverage issues over the telephone; preparation and settlement of total loss claims; investigation and settlement of theft and fire claims.
• Handles most commercial product types including but not limited to auto, fleet, general liability, last mile delivery, inland marine, excess & surplus. Will handle claims in many geographic venues.
• Handles claims involving many vehicle types that may include but is not limited to auto, motorcycles, scooters, recreational vehicles, autonomous driving vehicles, autonomous delivery vehicles, remote-controlled delivery vehicles, watercrafts, and trucks.
• Investigate and evaluate auto damage and/or total loss claims.
• Evaluate vehicle damages that require outside field assignments.
• Fully prepare the claim file with the total loss settlements and settle the total loss with the customer and lien-holder.
• Responsible for identifying/recognizing claims coverage and limits issues.
• Write complete estimates on vehicles and determine if they are repairable or a total loss.
• Determines relevant information to properly evaluate the market value of total loss vehicles, including identifying year, make, model, mileage, options, refurbishments, and condition of the vehicle.
• Complies with all regional laws and guidelines to calculate the settlement value of total loss vehicles.
• Completes break even analysis to determine repair threshold.
• Identifies potential fraudulent claims for referral to special investigation unit.
• Resolves claims coverage and limits issues.
• Prepares file for authority review with supervisor or manager.
• Assesses, negotiates and finalizes payment amounts up to settlement authority.
• Fully documents the claim file with all relevant documents, photos, and notes for settlement discussion.

Required Experience, Education and Skills

• High School (HS)/GED plus 3 years customer service experience in a virtual environment leveraging internet, phone, and chat features in the insurance industry
• Possesses demonstrated technical knowledge and skills reflective of successful progression through job family levels, inclusive of auto-body repair practices and procedures for general auto, commercial, and special lines exposures.
• Strong and effective negotiation skills strong analytical, problem-solving, and