Senior IT Project Manager – Network, Voice / Telephony & Call Centers (Remote)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT NOVA

Job Summary:

Responsible for leading activities of the project team and the day-to-day operational support and coordination of Networking, Operations, Voice & Access projects - including Contact / Call centers & telephony initiatives, to ensure timely completion of projects. Coordinates the activities of the team by becoming familiar with system scope and project objectives, as well as the role and function of each team member. Leads project teams. Coaches the development of other Project Managers. Implements complex large/multiple projects.

(Note: This role is available for remote work from most US locations)

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KEY RESPONSIBILITIES:
• Coordinates and oversees all phases of IT projects such as Networking, Voice & Access and Contact center, Call center or Telephony projects

• Ensure timely completion of tasks in line with project objectives.
• Provide customers and leadership support through project management.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIREMENTS:

• Bachelor’s degree required

• PMP certification required

• 5+ years of IT project management experience required

• Experience managing IT projects with a focus on Networking, Operations, Voice & Access projects

• Contact center, call center or telephony experience (preferred)

TECHNICAL CAPABILITIES:
• Project Issues Management (Advanced): Demonstrates the uppermost levels of expertise in resolving project issues in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to resolve high priority issues. Manages internal and external project issues in a way that bring disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization.
• Project Communications (Advanced): Demonstrates the uppermost levels of expertise in conducting project communications in challenging and complex situations. Demonstrates ability to deliver complicated information effectively and efficiently, selecting the appropriate message for the audience. Facilitates open communication across functions and within unit. Able to highlight and emphasize major ideas, issues and points dramatically and effectively. Often takes a lead role in highly pressurized situations when there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes in the development of project communications best practices for the organization.
• Project Planning (Advanced): Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, complex projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans complex projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools.
• Project Coordination (Advanced): Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to