Global Travel & Logistics Program Manager (NJUS)

Purpose of Position

The Global Travel & Logistics Program Manager, Senior supports the strategic direction for the inflight dining, ground services, airline, hotel and / or technology programs ($300M+ in spend).  With guidance from the Global Travel & Logistics Leadership Team,  executes corporate initiatives designed to achieve innovative culinary and business travel solutions across all NetJets business units.  The Global Travel & Logistics Program Manager, Senior is responsible for developing and monitoring KPI's including spend and service to ensure they are within defined limits.  The Global Travel & Logistics Program Manager, Senior helps create a culture of continuous improvement; focused on simplificiation, innovation, safety, and service improvements.

Tasks and Responsibilities

• Brand ambassador for airline, hotel, ground, and / or inflight dining programs; collaborate with internal and external partners to provide education and communication on program offerings and improvements 
• Mitigate operational risk by creating and maintaining a scalable supply chain for all economic conditions with a strong awareness of market conditions 
• Manage deviations for all process owners; complete root cause analysis and identify themes and actionable insights 
• Maintain management of feedback, supplier performance and program KPI's, holding suppliers accountable to SLA's and order acceptance 
• Recommend, prioritize and implement improvements to current processes and procedures to allow for program scability while enhacing overall program quality 
• Collaborate on procurement processes to include the processes associated with contacting/researching new supplier leads, onboarding of the new supplier, conducting RFP's and contracutal requirements
• Execute functional projects with medium resource requirements, risk, and/or complexity 
• Manage special event planning, coordination, sourcing, and execution for peak period and key events
• Cross-train with Global Travel & Logistics Program Managers to provide additional resources to domains as needed
• Special projects as assigned by leaders in Global Travel & Logistics team
• Closely engage with the Global Travel & Logistics Coordinators and Program Managers to ensure strategy is being properly executed; use to identify new opportunities process and program improvements 
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationProvide informal guidance to new team members
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Bachelor's in Travel or Hospitality

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

AdaptabilityCollaborationCuriosityService-OrientedStrives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Related work experience of at least 8-10 years may be accepted in lieu of bachelors degree 
• Global Distribution System (GDS), IJETII knowledge highly preferred
• Advanced knowledge of Microsoft Office suite of products required
• Proven success as a change agent;  successful track record of project implementations 
• Demonstrated expertise in supplier management including negotiating, contract management, problem resolution, training and ability to build solid partnership relationships with extensive supply base
• Financial acumen required 
• Prior program management experience required
• Ability to be successful in a highly collaborative environment
• Ability to work under pressure and in crisis situations 
• Excellent verbal and written communication skills
• Sound leadership and interpersonal skills 
• Ability to communicate difficult concepts and influence others to adopt a different point of view
• Service oriented approach, prioritizing safety then service
• Strong decision-making and problem-solving skills 
• Ability to manage and adapt to frequent changes 
• Highly skilled in creating and delivering presentations 
• Travel may be required