FLEX Director Business Process - Opera

This is a temporary position.   

 

The FLEX Director, Front Office Operations & Business Process (Opera) is part of the Global Operations (GO) department which is responsible for taking ideas into implementation across all brands, disciplines, and continents. This position is part of the GO-Global Property Management Systems (GPMS) team and will support the deployment and future PMS cloud strategy.

 

The FLEX Director will coordinate, plan, and implement all requirements to achieve integration, deployment, and business results for the OPERA Cloud PMS and Opera v5.6 PMS Strategy. They will provide expertise for the Opera PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, new property openings, conversions, and future acquisitions.  Additionally, this resource will support growth and accusation efforts, including Opera V.5 or Opera Cloud to Marsha connections.  The growth initiatives with commitments include EMEA Kiosk Q1 2025 integrations and Sonders launching March 2025. Pipeline initiatives under contract considerations include Windemere, Wimberly, and Alden. Opera Cloud to Marsha is a new concept that will require extensive testing. This resource will develop and document business processes, operational procedures, policies, and best practices for Opera PMS and participate in requirements, design approvals, User Acceptance Testing , Beta, Pilots, and supporting the deployment of this strategy.

 

The core focus areas for this role are:

·      Design, Develop, and Support future PMS Strategy specifically focused on OPERA Cloud PMS integrated to all CRS options. Manage growth initiative solutions that impact Opera v5.6 PMS or OPERA Cloud PMS. This includes testing and development for Opera V.5 and Cloud to Marsha connections for EMEA Kiosk,Sonders, Windemere, and pipeline initiatives Wimberly and Alden.

Opera PMS Subject Matter Expertise
·      Support efforts to transition all properties globally to new Oracle Master Agreement for rollout of Opera Cloud PMS. By August 2025, all hotels globally that utilize Oracle products and services must sign and adhere to the new Oracle Master Agreement. The project's scope includes an effort for 5657 hotels to sign the new OMA and new Property Level Agreements for current services. There are 19,000 agreement updates in scope.  

CANDIDATE PROFILE

 

Education and Experience

 

Required Education:

 

·      4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or

·      8+ years of hotel experience or other relevant experiences using property management systems or related work experience

 

Required Experience:

 

·      Experience with Property Management Systems and/or operational experience, specifically Opera PMS

·      Experience with operations and technology initiatives; in addition to experience with processes needed to support delivery and ongoing support

·      Strong leadership skills

·      Strong project management skills

·      Solid ability to manage multiple stakeholders and is self motivated

·      Ability to problem-solve and leverage resources to optimize department capabilities

·      Strong oral and written communication skills; excellent interpersonal and leadership skills; able to collaborate effectively with others in a cross-functional team

·      Strong analytical skills to ground decision making and problem solving

Confident ability to present to large and executive level audiences

·      Experience working with external service providers

·      Strong process management, negotiating, influencing, and problem resolution skills

·      Position is remote based

 

Preferred

Property Experience desired
·      Experience working with external finance/accounting and technology service providers (Accenture Hospitality Services)

 

 

CORE WORK ACTIVITIES

Support design + development of the future PMS Strategy + growth initiatives - Opera
Provides subject matter expertise in the future PMS strategy, providing system and operational subject matter expertise relating to business processes, operational processes, new property openings, conversions, and future acquisitions 
Participates in assessment of PMS impact related to new initiatives such as hotel conversions and acquisitions. Develops and documents business processes, operational procedures, policies, and best practices for PMSParticipates in requirements, design approvals, UAT, Beta, Pilots, and supporting the deployment of this strategy
Partners with stakeholders of other disciplines to identify operational needs, review enhancements and or integratio