Strategic Account Director (Eastern US Region-Remote)

Location: Atlanta,Georgia,United States

Who we are

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications.  We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications.  Our platform replaces old-fashioned classroom training.  We take application training into the product, allowing the end-user to learn how to use the application from within the application.  In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

Strategic Account Director (Eastern Region)

We are looking for a Strategic Account Director to join our team in the US Eastern region. This person will be focused on Strategic and Large Enterprise Accounts in the Eastern North American market. This role is remote and is open to candidates in the following states only: LA, FL, GA, SC, NC, VA, WV, DC, MD, DE, NJ, PA, NY, CT, RI, MA, NH, VT, and ME. The daily working hours for this role begin at 7am EST.

About the Role

• The Account Director position is a quota-carrying role. As a key team member, you will lead our global expansion efforts within key regional and global accounts in North America and Globally.
• This will include managing existing relationships, stakeholder management, cold prospecting to new buyers and new groups within Key accounts and subsidiaries, creating opportunities within these accounts, and driving these opportunities to closure
• Build strong relationships with multiple product lines of business and other internal groups; be a trusted advisor and the single Point of Contact for their business and commercial requests
• Your experience identifying business problems and working cross-functionally to provide solutions, create proposals and drive SOWs, as well as building relationships with important decision-makers and stakeholders within these accounts and their ecosystems, will be crucial to your success
• You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts
• The success of this role means working directly with CXO-level and key business stakeholders to build relationships and generate new opportunities within these accounts headquartered in North America

What you get to do

• Prospect within assigned accounts to generate pipeline, create opportunities, and close deals
• Consistently deliver license and recurring service revenue targets in your assigned portfolio
• Build trusted advisor relationships with your customers, including building relationships with the key contacts and customer executive teams, and stakeholders across the organization
• Participate in and ultimately lead ongoing vendor relationships and executive review activities within assigned customers 
• Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels
• Build and maintain relationships within Whatfix to collaborate effectively with sales engineering, business development, marketing, product teams, and other stakeholders to drive pipeline and success in this role
• Proactively identify and resolve account success blockers that may arise

What you bring to the table

• Overall 6+ years of SaaS Enterprise Sales and/or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities
• Experience selling to buyers from CRM, HR, Learning, and Development, Procurement and/or IT for Software Applications managing a complex sales cycle and opening doors
• Value-based solution selling ability and understanding of ROI and cost/benefit analysis
• Consistent track record of over achievement, exceeding quota, and high performance
• Strong executive presence and ability to develop executive level (CxO) relationships and lead strategic initiatives with customer
• Excellent communication, negotiations, and strategic thinking skills
• Able to work independently and remotely from other members of your team
• Ability to travel as needed

You would be an excellent fit for our team if:

• You are a self-motivated, high performer who can work with minimal oversight to get the job done
• You’re a positive team player who knows how to plan and lead an account 
• You have a track record of s