Director of Sales Products Distribution & Integration

Role Summary: 

Develop, direct and maintain IHG’s global sales product technology systems. Direct the evaluation and prioritization of sales product strategy and business requirements through creation of a product roadmap and documentation of specifications. Execute strategies/plans to drive meaningful improvements in product performance. Work closely with Global Sales, Commercial & Technology counterparts and external partners. Lead team to accomplish goals and objectives including direct reports who organize and direct a technical and professional staff as well as large indirect teams who are responsible for creation and implementing the products.

 

Your Day to Day: 

• Develop and direct prioritization for sales product technology enhancements and bug fixes across region, brand, and stakeholders.
• Lead a team of Product Managers who work closely with Global Commercial & Technology counterparts.
• Direct the creation of all business requirements via business documentation, functional specifications, product backlog stories and approval of technical flows and designs.
• Develop product roadmaps and coordinate multiple parallel projects.
• Direct User Acceptance Testing for all system enhancements and bug fixes. Direct the Beta testing for all enhancements, and determine implementation readiness globally across all regions, brands, and stakeholders.
• Build and manage relationships with key stakeholders including business leaders, Hotel Operations, Global Technology, Information Security and regional contacts.
• Develop staffing, expense and capital budgets. Coach and develop team members; hire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems.

What We Need From You: 

• 12+ years of progressive experience in multiple disciplines and technologies, with 5+ years of managing teams and complex projects.
• Strong knowledge of system development and project management, successfully organizing and executing large-scale projects from conception to implementation.
• Proficient in CRM systems, including marketing automation, customer profiles, self-service, targeting, and data management.
• Experienced in translating business requirements into system functionality and knowledgeable in Agile software development methodologies.
• Demonstrated ability to manage stakeholders effectively, lead and develop teams, and navigate the complexities of the hotel industry customer experience journey.

Location – Remote (15% travel)

 

The salary range for this role is $100,000 to $210,000. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employee.

 

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?