Account Manager 3

Overview

Job Summary:

 

The Account Manager – Level 3 (AM3)’s primary responsibilities are to meet assigned energy efficiency targets by proactively managing residential, business and retail customers and building relationships with targeted non-engaged businesses. Develops and executes account plans utilizing a consultative customer engagement methodology that brings value to customers and measurable results to the Efficiency Smart Program (ES). Assists the Director, Account Management with assigned responsibilities such as developing strategies for market segments or helping to develop and implement department policies and procedures.

 

Location:

This is a remote position, and the ideal candidate will be located in Delaware.

 

Compensation:

At VEIC, we are committed to pay transparency. The starting pay range for this position will be between $85,000-$95,000. Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.

 

Inclusive Workplace statement:

 

We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice.

 

Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply.

Responsibilities

Essential Functions:

• Achieve energy savings goals throughout a customer base of core accounts and non-engaged businesses.
• Develop dynamic relationships with municipal government and utility leadership as primary contact for all Efficiency Smart program offerings as well as identify opportunities within municipal facilities and work with Energy Consultants and other Efficiency Smart staff to ensure their timely completion.
• Develop strategic relationships at senior and other levels within customer base to become a trusted and valued resource.
• Understand all Efficiency Smart offerings and act as the primary point of contact in communicating initiatives and program results to municipal utility clients.
• Document and implement strategic account plans for core customers and orchestrate with other Efficiency Smart program staff to execute plans and maximize savings.
• Identify opportunities within customer and prospective customer base and collaborate with Efficiency Smart staff to ensure their timely completion.
• Identify and keep current with industry, business and market trends to understand their impact on customers’ business.
• Develop expertise in one or more market or customer segments and collaborate with cross-functional team members to support the development and implementation of initiatives that respond to specific business needs.
• Participate in ongoing individual and team training and provide peer coaching to other Account Managers, Energy Consultants, and other VEIC staff to enhance skills.
• Ensure successful and consistent progress toward stated goals and objectives of the Account Management team.
• Participate in Efficiency Smart outreach events as necessary.
• Other duties as assigned.

 

 

Qualifications

Knowledge and Experience: 

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and five years’ experience utilizing a consultative customer management approach in a business to business energy or professional services field or a combination of education and experience in a related field that demonstrates comparable knowledge and skills.
• Demonstrated ability to deliver expected results within core accounts or new accounts.
• Strong financial, technical and business knowledge and skills, including the ability to understand the economic and political dynamics of high-profile customers.
• Demonstrated ability to understand the economic and business dynamics of assigned accounts, as well as the potential political and strategic sensitivity of their actions wit