Creative Director, Web Experience

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

  

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC 

  

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA 

  

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. 

  

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. 

  

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. 

Job Description

DDN is seeking a visionary and experienced Director of CX (Web) to lead and define the user experience strategy for our web-based products, platforms, and digital touchpoints. This critical role will be instrumental in ensuring our sophisticated AI data intelligence solutions are intuitive, efficient, and delightful for our highly technical user base. The ideal candidate will possess a deep understanding of user-centered design principles, a proven track record of leading CX teams, and the ability to translate complex technical concepts into accessible and engaging web experiences.

 

Key Responsibilities:

• Strategic CX Leadership:
• Define and champion the overall CX vision and strategy for DDN's web presence, including product UIs, customer portals, marketing sites, and internal tools, aligning it with business objectives and product roadmaps.
• Develop and execute a comprehensive CX strategy that enhances user satisfaction, streamlines workflows, and drives engagement for technical users interacting with AI and HPC data infrastructure.
• Advocate for user needs and best practices across the organization, effectively communicating the value of CX to stakeholders at all levels, from engineers to executive leadership.
• Team Leadership and Mentorship:
• Lead, mentor, and inspire a diverse team of CX designers, researchers, and UI developers, fostering a culture of curiosity, collaboration, and design excellence.
• Provide guidance and oversight throughout the entire design lifecycle, from discovery and research to prototyping, testing, and implementation.
• Establish and promote design standards, guidelines, and best practices to ensure consistency, scalability, and high quality across all web experiences.
• User Research and Insights:
• Oversee and conduct user research activities (e.g., interviews, surveys, usability testing, ethnographic studies) with a technical audience to gain a deep understanding of their needs, behaviors, and pain points related to AI data management and HPC.
• Translate complex user research findings and behavioral data into actionable design insights and recommendations.
• Utilize analytics and performance metrics to continuously evaluate and improve the user experience, identifying areas for optimization and innovation.
• Design and Prototyping:
• Provide expert guidance on information architecture, interaction design, and visual design for web-based applications.
• Oversee the creation of wireframes, prototypes (low to high-fidelity), user flows, and other design artifacts to effectively communicate and test design concepts.
• Ensure designs are functional, intuitive, accessible (WCAG 2.2), and optimized for performance within a technical context.
• Cross-functional Collaboration:
• Collaborate closely with product management, engineering, marketing, and other cross-functional tea