Manager of Global Education and Training

Purpose

In-office role; currently 3 days a week in-office. Based in Raleigh, NC, or Carmel, IN, the Manager, Global Education & Training, Internal leads development, delivery, and continuous improvement of internal, role-based training programs for a global workforce. This role is responsible for overseeing the team that designs and delivers all types of training (instructor-led, virtual, eLearning, microlearning) to support employee readiness and ongoing development. The manager also plays a key role in building and maintaining the processes to collaborate cross-functionally to ensure training aligns with organizational needs and business goals.

Key Responsibilities

• Design, develop, and deliver comprehensive internal training programs for employees across all functions, geographies, and job levels.

• Oversee role-based and ongoing development training, ensuring content is relevant, engaging, aligned with job/experience levels, and aligned with business objectives.

• Collaborate with functional leaders to identify training needs and solutions, and to build/maintain a company-wide role-based training system.

• Ensure training programs incorporate best practices in adult learning theory and leverage a variety of modalities (classroom, virtual, eLearning, microlearning).

• Monitor and report on key training analytics, evaluating training effectiveness and making data-driven adjustments as needed.

• Develop, document, and review processes, standards, and methodologies for training knowledge dissemination.

• Establish relevant market-based tactics and SMART success measurements aligned with best practices to support internal training activities.

• Partner with direct reports to support their career pathing, professional growth, and day-to-day performance; conduct regular coaching and performance reviews.

• Support the growth of the training team as organizational needs evolve.

• Stay current on industry trends, tools, technologies, and regulatory requirements relevant to internal training.

• Develop processes, aligned with QARA regulations, to ensure proper retention of education and training collateral approvals.

• Perform quality checks on training materials and documentation to ensure accuracy, relevance, and alignment with business goals.

• Ensure quality standards, brand consistency, and compliance with corporate policies.

• Ensure all materials are aligned with QARA regulations and reviewed by digital marketing team for alignment to brand.

• Ensure all regionally developed materials align under the corporate image, positioning, and messaging throughout all laboratory solutions, promotional materials, campaigns, events, and all other mediums.

• Responsible for performing all duties in compliance with FDA’s Quality System Regulation (QSR), ISO13485, and all other international regulatory requirements with which Clinisys complies.

Skills needed to be successful

• In-depth understanding of software development methodologies and widely accepted industry quality standards, and how to incorporate into education and training programs.

• Proven ability to lead, manage, develop, and teach education and training teams.

• Proven expertise in instructional design, adult learning theory, and training delivery (classroom, virtual, and eLearning).

• Proven experience with LMS administration, knowledge management tools, and multimedia content creation.

• Ability to lead and execute on multiple, critical projects at a time, meeting deadlines.

• High attention to detail and commitment to quality, including when under pressure.

• Strong strategic thinking and analytical skills; able to set KPIs and align training initiatives with business goals.

• Proven ability to design, deliver, and evaluate effective training programs for a global workforce.

• Validated ability to communicate to multiple audiences in written, verbal, and presentation format.

• Excellent communication, collaboration, and interpersonal skills to work effectively in a matrixed, cross-functional environment.

• Demonstrated ability to influence and collaborate across functions and levels.

• Seeks different perspectives and invites and weighs opposing views.

• Demonstrated strong industry networking capabilities.

• Experience coaching and developing direct reports, including career pathing and professional growth.

• Solid knowledge of modern education and training tools, techniques, and technology.

• Demonstrated proficiency in Microsoft Office Suite, project tracking