Senior Technical Support Specialist

<p>Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. </p><p></p><p>Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  </p>Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. PTC is seeking a Senior Technical Support Specialist to join a growing team.<b>RESPONSIBILITIES:</b>- Taking ownership of customer issues reported and ensuring their resolution- Logging tickets, defects, and enhancement requests for internal teams- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues- Assisting clients in managing complex IT environments, including maintenance and upgrades- Escalating issues to testers and developers as needed, following escalation protocols- Collaborating effectively with team members to provide technical solutions- Ensuring a positive customer experience and soliciting feedback- Creating and enhancing a customer-visible knowledge base- Demonstrating an innovative, proactive, and systematic approach to improving internal processes- Willingness to participate in technical training and acquire new knowledge- Ready to assume responsibility for technical topicsAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.<p></p><p></p><p></p><p></p><p>Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. </p><p></p><p>If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?</p><p></p><p><span>We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. <a href="http://www.ptc.com/en/documents/policies/privacy/job-applicants" rel="noopener noreferrer" target="_blank"><span>Review our Privacy Policy here</span></a>."</span></p>