Manager, Project Management – Customer & Associate Experience

Position Summary...

This role serves as a Project Manager for customer and associate experience, supporting a variety of initiatives across fuel and convenience. This individual must be highly adaptable, wearing many hats: leading projects, coordinating cross-functional teams, and driving innovation. The ideal candidate thrives in administration, coordination, and cross-functional collaboration, with a passion for enhancing experiences for both customers and associates.

What you'll do...

• Manage and oversee multiple projects or work streams by developing and communicating project plans and schedules, ensuring adherence to project management standards and practices.
• Develop and maintain strong relationships with project sponsors and stakeholders by educating them on product and program requirements, collaborating to assess costs and ROI, securing management approval for resources, and creating effective communication plans.
• Coordinate and complete job-related activities by building relationships with key stakeholders, supporting business initiatives, setting and tracking goals, and identifying opportunities for improvement.
• Monitor and report on project progress by tracking budgets, costs, and status, communicating milestones, and escalating changes as needed.
• Manage content on internal portals to ensure resources are accurate, up-to-date, and engaging.
• Develop and implement communication plans that detail the level, frequency, and distribution of status updates to stakeholders.
• Ensure compliance with company policies, support the company’s mission, values, and standards of ethics and integrity, and provide guidance on business processes and practices.

What you’ll bring…

• Proven experience in project management with the ability to manage multiple projects simultaneously. (Experience leading projects in technology and innovation is a plus.)
• Strong background in administration and coordination.
• Excellent communication, relationship-building, and stakeholder management skills.
• Strong collaborative skills and the ability to work cross-functionally.
• Self-starter with the ability to take initiative and drive projects forward.
• Detail-oriented approach to managing tasks, documentation, and project deliverables.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to identify improvement opportunities and encourage adaptability and learning.
• Commitment to upholding company values, ethics, and compliance standards.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions ma