Senior QA Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Overview:

The PTC Web Team is seeking a Senior Quality Assurance Engineer to lead ptc.com QA efforts.  Reporting to the Web Director, you will develop test plans, scripts, and project process plans. You will work across functions to perform and validate test cases based on quality requirements and recommend changes to quality guidelines. You will ensure that the website meets the quality standards, is functional, and user-friendly.

The right person for this job has impeccable attention to detail and understands the complexity of testing a large, global website across multiple languages, devices, browsers, and environments. You will work on a cross-collaborative team with front-end, full-stack, and back-end developers; web production specialists; website strategy and SEO teams; and UX/UI designers to ensure we’re creating the best experience possible for our users. If this sounds like you, we look forward to connecting.

Your Role:

• Lead the development and documentation of test scenarios and cases
• Perform functional testing, data validations, and regression testing
• Contribute to the establishment of standards, best practices, and procedures for efficiency improvements in QA test design and management
• Create and maintain test cases that will be built into the QA automation test suite where applicable (Xray Test Management for Jira)
• Troubleshoot defects, using web protocol tools to identify causes
• Document defects and troubleshoot findings
• Coordinate software testing process activities and implement testing best practices
• Ensure clean releases by regression testing existing functionality
• Locate and identify issues and analyze/prioritize their significance
• Ensure new functionality meets the requirements of functional specifications
• Contribute to Scrum activities including Backlog Refinement, Sprint Planning, and Daily Scrums
• Work hand-in-hand with Dev to review requirements, test, and inform cross-functionally as needed
• Provide streamlined communication between teams and provide reports in a succinct and complete manner
• Perform all aspects of quality assurance during the sprint cycles including test strategies, test case documentation, and test execution
• Work with development teams to establish/maintain test environments, including test data and automation framework
• Partner with the delivery and support teams to review and understand business requirements, assist with technical implementations, and help resolve escalated issues
• Work with tools such as Jira and Confluence to log any bugs and test results
• Excellent verbal, written, and interpersonal communication skills

Your Experience:

• CMS QA experience
  • CMS software like Sitecore, AEM, Umbraco, Drupal, etc. (Sitecore is highly preferred)
• Technical depth to create and run test scripts that cover a wide variety of scenarios such as smoke, functional, regression, integration, usability, and performance testing but not limited to these (Selenium automation scripting experience preferred)
  • Preferred experience with Python (existing QA automation codebase)
  • TypeScript, JavaScript
• Cross-browser testing experience
• Knowledge of test simulation tools (Lambdatest experience preferred)
• Testing experience in an Agile development environment
• Experience with risk assessment identification and communication along with providing recommendations for reducing risk exposure
• Highly efficient in resource planning and task assignment
• Experienced with the full cycle of a software project: conception, development, deployment, and the continuous improvement stages
• Experienced with Jira and Xray Test Management for Jira

About You:

• Your best work is in collaboration with others, ensuring expectations are clear across all functions and projects are delivered on time
• You love optimizing processes and thrive in a dynamic, agile environment
• You are very detail-oriented
• You work well under pressure and don't shy away from critical conversations<