Director, Field/Tech Operations Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This is an exciting opportunity to drive strategic, employee communications as the Director, Field/Tech Operations Communications. In this role, the Director will oversee, develop and execute communications for internal frontline audiences on a wide variety of programs and initiatives. This individual will be expected to work as a strategic partner to create and drive the messaging strategy and experience, and ensure messaging is effectively prioritized and aligned with business objectives using an audience-first mindset. The Director will work closely with other Employee Communicators and Field Operations functional teams to develop and communicate executive leader messages, national programs, operational changes, events and initiatives. This role can be based virtually throughout the Comcast footprint and will report into the Philadelphia-based Corporate Communications team.

Job Description

Core Responsibilities

• Oversees the design and deployment of comprehensive communication plans and content for new initiatives, required programs, projects, and a strategy to foster positive labor relations.  

• Partners with senior leaders to oversee the prioritization of messaging with a global, audience-first mindset.  

• Collaborates with teams to facilitate focus groups and curate feedback on technology/tool experience and message testing. 

• Leverages strategic messaging trends, data, and technology, identifies and sets benchmarks and messaging performance KPIs to ensure messaging performance. 

• Uses data and trends to identify key moments around which to build campaigns and meet teammates where they are.  

• Partners with senior leaders to determine technology needs, use, content governance and implementation by balancing volume against the editorial calendar.   

• Monitors and measures the effectiveness of communications and campaigns by maintaining the Technician Operations editorial calendar in partnership and alignment with the broader companywide editorial calendar.  

• Writes and edits organization-wide communications. 

• Tracks and maintains work progress and metrics individually and monitors across the team through a shared intake tool.  

• Establishes routine messaging performance reports and shares results with clients and senior communication leaders.  

• Develops, trains and manages team in day-to-day operations. Participates in and leads performance reviews. 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s)