Administrative Assistant - Outreach

Description

Seeking an Administrative Assistant – Outreach for a non-profit to work as part of a small team handling administrative and scheduling duties for the Lead Sampling Program. This role focuses on conducting phone and email outreach to childcare providers that have not completed their sampling. Full-time or part-time.

Responsibilities:

· Making outbound calls, including cold calls to childcare providers

· Monitoring and tracking calls and appointments in Microsoft Excel

· Providing customer service to internal and external clients

· Managing a shared inbox and communicating with internal and external clients via email

· Taking inbound calls from technicians and childcare providers

· Scheduling appointments for technicians at childcare centers around the state

· Creating supporting documents and supply shipments for scheduled appointments

· Filing and organizing documents from completed appointments

· Working closely with state agencies, CSUS, laboratory contacts, and childcare personnel

Requirements

· High School diploma

· Minimum 2 years of clerical, administrative, and/or customer service experience

· Comfort and ease on both inbound and outbound phone calls, especially cold calls

· Strong typing and computer skills, with proficiency in MS Office Suite (especially Microsoft Excel) and Adobe Acrobat

· Strong written and verbal communication skills

· Sharp attention to detail

· Willingness to take directions and shift priorities as needed