Director of Client Success

Are you an experienced leader in the energy efficiency industry looking to make an impact at a growing, mission-driven company? If so, you might be a great fit as the Director of Client Success at Power TakeOff.

About Power Takeoff, Inc.

Power TakeOff is a leading provider of software and implementation solutions in the utility industry, specializing in energy efficiency and demand side management (DSM). Our mission is to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future. We drive our sustainability impact through software and services leveraging utility meter data and layered data sets, advanced analytics, and personalized customer engagements that help businesses better understand and reduce their energy consumption. We deliver cost-effective solutions for over 25 utilities across North America.

Position Summary

The Director of Client Success is an important addition to Power TakeOff who will lead our external work with new and existing clients to deliver successful outcomes for our clients and our business. This position offers the opportunity to collaboratively innovate excellence in the utility DSM industry. You will oversee the Client Success team serving as the primary point of contact representing Power TakeOff with our clients, sharing program updates and reports, communicating capabilities and boundaries, uncovering and understanding client needs and sharing those internally to inform delivery of existing services and development of new services, driving sales of renewals and expansions, and facilitating the associated contracting.

This role will serve as the key connection point between Power TakeOff and our clients and will be crucial to driving client satisfaction and supporting our sustained business success. You will collaborate internally across our Executive, Program Delivery, Portfolio Management, Value Creation, Analytics and Data Management, Commercialization, Business Development, Marketing, Software, and Product teams to help ensure our clients’ needs are met with excellence while representing and protecting Power TakeOff’s interests. The ideal candidate will be a polished professional with superior communication and relationship development skills, existing relationships within the utility energy efficiency industry, and a proven background in utility program design and delivery, client / account management, business development, team leadership, project management, and strategic planning, based on a deep understanding of the DSM ecosystem.

Directors are senior leadership members of the company, and as such are responsible for balancing the client, team, and company needs in their decisions and guidance. The Directors work collectively with the Executive Team to meet the company’s strategic goals through their expertise and exceptional client management, team management, and project management.

Team Leadership

• Communication: Exhibit effective communication skills suitable for diverse audiences, including at the client’s senior leadership level.
• Decision Making: Demonstrate problem-solving, prioritization, and independent decision-making skills.
• Influence: Engage, direct, persuade, and motivate team members and clients, in a way that builds trust and empowers staff.
• Organizing and Planning: Efficiently plan and organize individual and team resources.
• Intrinsic Drive: Passionate and self-motivated to bring innovation and excellence to DSM in support of our mission to guide our partners and their communities to a lower carbon future.

Key Responsibilities

• Lead the Client Success team in fostering strong, long-term relationships with clients that result in the renewal and expansion of services with clients, reasonable and favorable client expectations regarding capabilities and boundaries of program delivery details, and a reputation as a reliable, trusted, and valuable partner
• Represent the company with clients (both personally and with a team of Client Success Managers) at regular virtual meetings and in person at least annually to review project progress, consultatively understand their needs, address concerns, inform program development initiatives, provide strategic recommendations for success, and support client satisfaction and contract renewals
• P&L responsibility for the Client Success team