Product Content Specialist (Software - Fully Remote)

Are you the one we’re looking for?

Diverse Computing, Inc. is looking for a highly motivated Product Content Specialist to join our close-knit product team. We are looking for someone with a strong work-ethic, the ability to work collaboratively across multiple teams, and an interest in working in software product development. In this role, you'll have the opportunity to work with our team helping to support projects and internal initiatives while gaining experience in user-centered design.

The right candidate will work as an integral part of the product development and product design team. This role requires the ability to understand our complex products and our users’ needs, as well as leading by example through attention to detail, critical thinking, and creative problem solving. We believe our product design team should be one step ahead, proactively knowing the right questions to ask and acting in the best interest of our clients as well as our product teams’ success.

Get to know us a little.

At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they're part of our everyday reality, and yes, we're proud of it!

Requirements

As a DCI Product Content Specialist , you will:

• Become knowledgeable about DCI’s brand and products
• Spend time getting to know the target users of our products
• Create key product documentation such as manuals, training materials, feature specifications etc.
• Help shape how we refer to products and features in technical and training resources
• Collaborate with other departments to ensure all teams have the most up-to-date resources
• Collaborate with the product design team to create training videos
• Write helpful and concise product documentation
• Shape product content through the application of information architecture, content hierarchy, and usability principles
• Ensure content is expertly vetted and appropriate for the audience, both internally and customer-facing

Success factors generally include a/an:

• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
• Analytical mindset with excellent problem-solving skills
• Strong writing skills
• Strong verbal communication skills
• Ability to translate technical concepts into plain language documentation for end users
• Commitment to being readily available, supportive, and cooperative with teammates
• Ability to truly listen when communicating with others
• High regard for taking responsibility and ownership of one’s own work and actions
• Knack for thriving in a fast-paced environment and demonstrating responsible decisiveness
• Talent for productive and solution-oriented conflict resolution
• Personal passion for, or interest in, supporting public safety

This job might be for you, if you:

• Have a Bachelor's in Graphic Design, Information Technology, Information Communication Technology, UI/UX Design, Computer Science, a related field, or equivalent experience in a related field.
• Have the following preferred experience and skills:
  • Microsoft products including: Word, Excel, PowerPoint (must have)
  • Jira
  • Writing technical documentation
  • imovie or editing software
  • Adobe
  • Editing and managing functional content for a technical-practitioner role (software consultants, developers, etc.)

• Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
• Do not require sponsorship to work in the U.S.; sponsorship is not available for this position

Benefits

We ask a lot, but we give a lot in return.

• Competitive salary (dependent on level of experience)
• 100% coverage of monthly health care insurance premiums for yourself or 60% discount on dependent plan premiums; begins 1st of month after date of hire
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