Manager, Customer Success - Remote

Our Benefits:

As a Manager, Customer Success (CSM) at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.  Our team members enjoy a robust benefits package including:

• Competitive compensation

• Paid time off for vacations, holidays, and illness

• Comprehensive health insurance (medical, dental, vision, prescription)

• 401(k) retirement savings plan

• Education support and student loan assistance

• Life and disability insurance

• Flexible spending account

Job Summary
The Manager, Customer Success (CSM) serves as a strategic partner to hospital and health system executive leadership, ensuring clarity, accountability, and continuous improvement in adherence to corporate policies and the operational processes that support them. This role monitors and drives operational success across a designated region of hospitals and health systems, strengthening alignment between facilities and the Shared Business Operations (SBO).

The Manager, Customer Success provides enterprise-level oversight and partnership to support operational alignment, performance improvement, and adherence to corporate standards across multiple facilities, regions, or business units. The Manager, Customer Success monitors performance metrics, identifies risks and opportunities, and collaborates with executive and operational leaders to drive measurable improvement initiatives. This role serves as a strategic liaison between corporate functions and operational entities to ensure consistent execution of organizational priorities and sustainable performance outcomes.

The Manager, Customer Success brings executive presence, business acumen, and operational expertise to guide performance improvements that benefit both the hospitals and the SBO. Acting as a trusted advisor, the CSM proactively identifies opportunities, facilitates collaboration, and ensures sustainable performance outcomes. Travel is required for this role (up to 50%).

 Essential Functions

• Monitors operational performance across assigned facilities, regions, or functional areas using standardized scorecards, dashboards, and performance metrics.
• Identifies trends, risks, and improvement opportunities and develops recommendations to enhance operational effectiveness and policy adherence.
• Partners with executive and operational leaders to develop and implement targeted action plans to address performance gaps.
• Serves as a liaison between corporate departments and operational entities to support alignment with corporate standards, governance frameworks, and strategic initiatives.
• Facilitates adoption of standardized processes, policies, and performance expectations across assigned areas.
• Provides data-driven insights and regular performance updates to regional and corporate leadership.
• Supports onboarding, integration, or transition efforts to ensure alignment with corporate operational models.
• Drives continuous improvement initiatives to strengthen accountability, transparency, and operational consistency.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Administration, Finance, Operations Management, or related field required
• Master’s degree (e.g., MHA, MBA) or related advanced degree preferred.