Director, Product Engagement and Solutions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Visa Commercial Solutions (VCS) team is a world-class commercial organization experiencing tremendous growth as we expand into new payment flows and continue to grow our core solutions. Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. 

The Director - Product Engagement and Solutions is responsible for technical solutioning, client engagement and “voice of the customer” for Visa Commercial Solutions.   As our product suite grows and develops more complex options for clients, it’s imperative that we have specific, deep knowledge of our capabilities to help solution with them. This position is accountable for assisting the regions and sales teams with detailed discussions on the products to ensure understanding, scope and identify where/how our clients can make the most use of our capabilities. Specific activities include deep demos, solutioning around specific use cases and applications, identification of needs which may or may not require development and smooth onboarding of clients.

The ideal candidate is an experienced product manager or sales engineer that understands both the business and technical aspects of payments and has a track record of delivering solutions that exceed client expectations. This role requires strategic thinking, innovation, collaboration, and creative problem-solving skills. The candidate will bring prior experience in hands-on client management, sales solutioning and close knowledge of developments in B2B payments. The candidate must be creative and hands-on, have a bias towards action and is able to inspire others with their vision.

Responsibilities

• Provide technical sales solutioning.  Product types include virtual card solutions, API integrations for B2B payment capabilities, and complex SaaS offerings such as Enterprise and Small Business expense and card management solutions
• Work hand in hand with sales teams, regional solution specialists and potential clients, answering questions as well as providing recommendations on the best way to use the product to achieve the desired outcomes. This in-depth experience with clients will also transfer into implementation with appropriate handoffs to Client Services
• Assist the sales teams in region to close a deal, identify best in class ways to use and implement the product which achieves the goals without development and identify necessary areas of development and customer need within the Global Product team
• Part of the Global Product team.  Act as a resident expert on product capabilities, use cases, and roadmap.  Support stakeholder questions related to products and services.  Communicate and evangelizes product roadmap with key stakeholders
• Rationalize regional product enhancement requests and develop business requirements to support new use cases.  This includes developing business cases to aid in prioritization of development resources and related investments
• During discovery with clients, identify new use cases for our products and help prioritize new development.  Work with regional and global sales/account executives to identify and enable use cases related to commercial applications with the goal of scaling
• Create product documentation and content as input to key artifacts such as Service Activation Guides and Client Implementation Guides
• Key contributor to User Acceptance Testing
• Provide project management support for unique, client driven projects

This position is to be based in our Denver, CO office location.  Relocation assistance