Physician Services Supervisor

JOB SUMMARY 

Train and guide employees to execute their tasks and support the team by supervising daily activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Supervise Claim Edit Team for multiple clients
• Supervise daily activities
• Answers staff questions, follows up and gives instructions when needed
• Communicates effectively with Conifer Staff
• Prepares performance evaluations and action plans to document and communicate individual staff performance
• Supervises all workflow processes to ensure appropriate turnaround time is met
• Ensures appropriate training for new hires within the department is conducted in a timely manner
• Monitors team workload and weekly productivity standards
• Conducts monthly department meetings as well as 1:1 meeting with staff to deliver results related to productivity, quality, and occurrences
• Provides coaching, training, and counseling to staff
• Effectively educates team in regard to changes/updates as needed
• Maintains written policies and procedures for all clients as needed
• Ensure appropriate HIPAA/Compliance guidelines are met
• Reviews and approves timesheets and all time-off requests
• Conduct weekly audits to identify quality issues and training needs
• Prepares daily, weekly, and monthly reports as needed
• Attends client meetings and conference calls as required
• Participates in interviews for new hires
• Reviews employee attendance and provides disciplinary action if needed
• Works all systems to cover for absences and vacations
• Submits help desk tickets
• Assist with testing for system upgrades
• Assist with implementation of new clients and team training to support those clients

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional problem solving and analytical skills
• Great communication skills
• Exceptional organizational skills and priority planning
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Attentive listening skills 
• Good attention to detail
• Ability to Multi-task

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school diploma or the equivalent
• 1-2 years supervisory experience in a medical billing environment preferred
• Previous experience with medical billing systems required, GE Centricity, EPIC or Next Gen preferred
• EPIC claims certification a plus
• Proficiency in Microsoft Outlook, Excel, Word, and Visio preferred

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.              

• Ability to work additional hours as needed
• Ability to work in a fast-paced environment

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Business office environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the