Manager Community Investment Operations

Who we are

Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.

Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.

What it’s like to work here

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.

What you'll do

The Affordable Housing Program (AHP) is a regulated housing development program awarding multifamily and owner-occupied projects grants through a competitive application process. This role focuses on leading the team of analysts supporting the operational needs of the program: disbursing funds, completion reporting, project monitoring, program reporting, and generally adhering to program requirements throughout the project lifecycle.   

How you'll make an impact:

• Strengthen Back-End Operations: Implements policy and process improvements to enhance consistency and scalability in post-award operations. Streamlines workload management and develops clear procedures and user guides. Leverages data and reporting tools (e.g., AHP systems, RPA, CRM, Tableau) to improve decision-making, identify trends, and provide reliable reporting, resulting in more efficient and resilient operations.

• Develop Team Capability: Builds team expertise through coaching, ongoing feedback, and professional development. Strengthens day-to-day execution while maintaining institutional knowledge and continuity. Ensures technical assistance provided to members and sponsors is accurate, timely, and consistent.

• Enhance Compliance and Risk Management: Improves tracking across the full post-award lifecycle, proactively identifies and resolves compliance issues, and leads timely responses to audits and examinations. Translates regulatory guidance into clear operational practices, reducing risk and reinforcing credibility with regulators and stakeholders.

What you can expect:

• Streamline existing procedures and processes to remove inefficiencies; automate manual, repetitive steps, while still meeting regulatory requirements.

• Develop and implement service level agreement (SLA) metrics, producing clear, trend-based reporting to support informed decision-making across the team and the Bank.

• Lead the delivery of high‑quality technical assistance to Affordable Housing Program participants, ensuring effective support for disbursements, project completion reporting, long‑term monitoring, and ongoing compliance requirements.

• Direct the ongoing operational management and tracking of AHP projects, with a focus on monitoring compliance status across each phase of the project lifecycle.

• Lead management responses and