About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The SHI Services Solutions Engineer for Microsoft 365 Copilot Readiness is a customer-facing technical advisor responsible for helping organizations evaluate whether their Microsoft 365 tenant is ready to deploy Copilot securely, responsibly, and effectively.

This role is grounded in hands-on experience administering and deploying Microsoft AI solutions within Microsoft 365 environments. Successful candidates bring several years of experience with tenant configuration, security posture, information architecture, and collaboration workloads. They have developed Copilot expertise by understanding how Copilot relies on Microsoft Graph, permissions, and real-world tenant behavior.

The Solutions Engineer leads Copilot readiness assessments, co-facilitates design-led thinking sessions, and presents findings and recommendations to senior IT and business leaders. Rather than focusing on agent or automation development, this role emphasizes tenant health, data posture, security, and organizational readiness as the foundation for successful Copilot adoption.

This role sits at the intersection of AI innovation, human experience, and responsible enablement, offering the opportunity to shape how organizations build lasting capability with Copilot and workforce agents while contributing to the continued growth of SHI’s Microsoft Services practice.

Role Description

Microsoft 365 Copilot Readiness & Tenant Evaluation

The Solutions Engineer is responsible for evaluating customer Microsoft 365 environments to determine Copilot readiness, including:

• Assessing Microsoft 365 tenants across identity, security, compliance, and data architecture

• Evaluating SharePoint, OneDrive, Teams, Outlook, and related workloads to understand how information is structured, shared, governed, and accessed

• Analyzing collaboration and usage patterns to determine whether Copilot can generate accurate, meaningful, and safe responses

• Assessing Microsoft Graph data exposure and signal quality and its impact on Copilot prompt behavior

• Identifying risks related to oversharing, legacy permissions, unmanaged content, and fragmented information architecture

• Reviewing and validating Entra, Purview, Defender, and related controls to support least‑privilege access, data protection, and compliance alignment

• Delivering clear Copilot readiness assessments with prioritized remediation recommendations

Client Engagement & Workshop Facilitation

In addition to technical assessment, the role includes deep customer engagement and advisory responsibilities, such as:

• Leading customer discovery sessions and design‑led thinking workshops focused on Copilot readiness, data exposure risk, and platform maturity

• Facilitating structured discussions with IT, security, compliance, and business stakeholders

• Using visual artifacts and structured discovery techniques to surface assumptions, risks, and readiness gaps

• Guiding customers through tradeoffs between security, data accessibility, and Copilot value

• Establishing a shared understanding of what must be addressed before Copilot deployment

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.

• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

• Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

• Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessa