Head, SAP BDC & AI Customer Success Manager, DMI (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching, etc. are possible.

 

 

What you’ll build

 

The SAP Business Data Cloud (SAP BDC) & AI Customer Success Manager (CSM) with focus on Discrete Manufacturing Industry (DMI) helps customers drive meaningful adoption and consumption of SAP Business Data Cloud in their application projects, positioning BDC as the cloud platform of choice for their business needs. BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions.  

 

As a First Line Leader, you will play a key role in combining leadership and operational expertise to steer and transform a highly motivated team serving an industry in Germany. You will be responsible for delivering business results through proactive customer engagement within the Customer Value Journey.

 

In addition, you will innovatively generate ideas for cACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business. A strong understanding of business KPIs will be essential, as you will take charge of all relevant metrics and tools. Your comprehensive knowledge will empower data-driven decision-making and enable the optimization of strategic execution to achieve exceptional results.

 

• Deliver business results: Take ownership of achieving the financial targets and ambitious growth aspirations set for your team and industry within the calendar year. While focusing on meeting short-term objectives, maintain a clear vision of SAP’s long-term goals, including our dedication to ethical business practices and customer success. Align SAP’s overarching strategy with your own business area by developing actionable plans that contribute to sustained, long-term success.
• Operational excellence: Set up and manage processes to drive business success, from forecasting consumed ACV to renewals, demand generation, and pipeline building. Navigate complexity with confidence and deliver regular updates to management.
• Drive transformation: The technology and data marketplace evolves rapidly, and so do we. To stay ahead and deliver the best for our customers you will inspire your team to embrace change and turn it into action, motivating them to innovate and adapt. Stay ahead of evolving challenges by anticipating and proactively addressing the changing needs of our customers, employees, and shareholders.
• Develop people: Lead the growth of your team by providing timely, actionable feedback and coaching to help them excel. Build high-performing teams by cultivating a workplace where everyone feels valued, empowered, and able to contribute their best.
• Proactive customer engagement and success: Manage your team in proactively engaging customers to facilitate structured account strategies that align SAP solutions with their business objectives throughout their lifecycle.
• Demand generation & pipeline development: Lead creative initiatives to identify adoption opportunities and generate demand across your territory. Explore new account opportunities and partnerships while driving pipeline growth within both assigned and unassigned accounts.
• Scale via partners: Identify top partners, build long-term relationships and develop comprehensive business plans to scale the consumption business together with them.
• Cross-functional collaboration: Align across SAP teams including sales, customer advisory / presales, demand generation, support, services, and marketing to coordinate impactful strategies, ensuring valuable outcomes for customers. Position SAP BDC as the cornerstone for value creation and innovation.
• Territory strategy and enablement: Apply a structured approac