Field Sales Supervisor

Job Description:

At Sparklight, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

This position leads a geographically assigned team of Residential Direct Sales Representatives in Door-to-Door Sales activity. Responsible for leading and managing the daily operations that sells to prospective residential customers offering best-in-class services and supporting goals of new customers.

What you will do to contribute to the company's success

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Direct Sales Representatives.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Account Executives.
• Identify knowledge and training gaps within the Residential Connectivity Sales Account Executives and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Sparklight Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Account Executives
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Sparklight product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Qualifications

• Bachelor´s degree in business or marketing, or equivalent work experience.
• Ability to read, write, speak, and understand English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• 5+ years’ of Outside Residential Sales or related work experience
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends.
• Valid driver´s license, satisfactory driving record within Company required, standards and auto insurance.
• Ability to complete documentation accurately.

Preferred Qualifications

• Preferred Skills/Abilities and Knowledge
• Knowledge of Direct Sales practices
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services
• Preferred Related Work Experience and Number of Years
• Sales Supervisory experience preferred - 0.5+

Working Conditions

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.