Senior Manager, Consumer Credit Product Ops & Risk Management

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.


About the team
Samsung Fintech is a newly created team that is dedicated to creating seamless, secure, and user-friendly financial solutions that simplify everyday financial tasks and redefine the payment experience across all channels.
By combining Samsung’s cutting-edge technology with a deep understanding of consumer needs, we aim to create seamless and secure financial solutions that simplify everyday financial tasks while making the payment experience as effortless as possible on all channels.

Role and Responsibilities

This position is responsible for overseeing the operation and risk management of Samsung’s Consumer Credit Products, including co-brand credit cards, Cash Reward programs, Buy Now Pay Later (BNPL) solutions, and High Yield Savings Accounts. These products are developed in partnership with credit card issuers and card networks to enhance Samsung’s financial ecosystem.

As a senior manager, you manage the end-to-end operations of these consumer credit products, ensuring their sustainability and growth.

The successful candidate will play a pivotal role in ensuring the sustainable growth of Samsung’s Consumer Credit Products while fostering long-term customer relationships and trust.

• Operational Collaboration: Work closely with consumer credit product Account Team to align on KPIs, performance metrics, and operational goals.
• Performance Monitoring: Track and analyze key metrics to optimize Samsung Fintech product performance and identify areas for improvement.
• Consumer Credit Product Operation: Manage the end-to-end operation of consumer credit products, ensuring smooth execution and alignment with business objectives.
• Business Analysis: Conduct comprehensive Samsung Fintech Product business analysis across channels to derive actionable insights and inform strategic decisions.
• Customer Acquisition: Drive initiatives to increase customer acquisition and retention for Samsung’s consumer credit products.
• Fintech Product Risk Management: Develop and implement strategies to mitigate Samsung Consumer Finance Product risk while ensuring compliance with regulatory requirements.
• Stakeholder Engagement: Collaborate with cross-functional teams, including marketing, product development, and legal, to ensure seamless execution of business strategies.
• Risk Control and Reporting: Prepare regular reports on portfolio performance across all consumer credit products, and operational risks for senior leadership.
• Process Improvement: Identify and implement process enhancements to improve efficiency and reduce operational risks.
• Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction and loyalty for consumer credit products, leveraging feedback and performance data.

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent experience preferred.
• 8+ years of experience in financial operations, risk management, or consumer credit management, preferably in a fintech or banking environment.
• Proven experience in leading and managing high-performing teams.
• Strong understanding of credit risk management frameworks and regulatory compliance requirements.
• Proven track record of driving customer acquisition, loyalty program and improving operational efficiency.
• Excellent business analytical skills with the ability to interpret complex data and make data-driven decisions.

Preferred Qualifications:

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