Senior Director, Client Service (Industrial/Technology)

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands.
We are seeking a Senior Director, Client Service with deep experience in the Industrial sector (Manufacturing, Automotive, Infrastructure, etc.) and Technology (Telecom, B2B, SaaS, etc.) to join our growing team. The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and business growth. The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their account(s).

Role and Responsibilities

• Oversee a portfolio of key strategic Industrial & Technology  accounts, comprising $6-10MM in revenue
• Serve as the key liaison between Bounteous and client leaders (senior and executive stakeholders); commit to understanding their business; identify long-term goals and key objectives
• Partner with client leaders to create rich, relevant customer experiences  and digital products that deliver results
• Drive growth by demonstrating agency value and working with Bounteous practice and competency leaders to proactively promote integrated solutions that leverage Bounteous’ broad set of capabilities 
• Develop and manage strategic account management plans that establish enterprise-wide relationships, identify and mitigate threats, grow opportunities, and raise our strategic role with client business leaders
• Articulate the full-range of client concerns; consistently score highly on quarterly client satisfaction surveys
• Establish strong working relationships with clients and team members to foster a collaborative environment for the team to think creatively and solution together 
• Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems (Finance, Legal, Design, Development)
• Understand the scope of programs as defined by business requirements and budget 
• Drive the decision-making process and participate in key planning milestones 
• Guide design and development teams from initiation through to completion; partner with Program Delivery to ensure work is delivered to client’s satisfaction
• Ensure revenue forecasts are accurate and maintained within Salesforce 
• Prepare client dashboards; provide reporting, analytics, and consultation 
• Travel (up to 50%) to meet client stakeholders, build relationships, and expand into other buyers within the client organization

Preferred Qualifications

• 10+ years of client service, digital sales, or account management experience 
• 5+ years of relevant experience in the Industrial sector (Manufacturing, Automotive, Infrastructure, etc.) and Technology (Telecom, B2B, SaaS, etc.), either client-side or as a trusted advisor 
• Proven ability to deliver goal-driven, client-focused solutions
• Excellent business acumen; strategically-minded about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
• Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
• Ability to manage multiple projects simultaneously; a strong attention to detail 
• Exceptional verbal and written communication skills 
• Prior people management/mentorship experience
• Experience managing relationships in leveraging a global delivery team
• BA/BS degree or equivalent consulting agency experience preferred 
• Ability to travel up to 50%

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis