See yourself at Twilio

Join the team as our next Technical Program Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences. We send over 3 billion emails on behalf of our customers on a daily basis.  We seek an inspired and technical individual to join our Twilio Data & Applications Operations team. This team consists of Technical Delivery Program Managers and Business Analytics  individuals who are dedicated to ensure successful product launches and smooth execution frameworks. As a Staff Technical Program Manager, you will be responsible for leading complex programs and projects that develop and evolve systems and features that impact millions of users and their customers. 

You will be responsible for facilitating teams to reach our aggressive product delivery and infrastructure scale goals. You will ensure team collaboration and quickly identify dependencies and risks, resolve blockers, track and report progress, all while leveraging best practices to ensure predictable and timely delivery of our programs. You will be partnering and collaborating with Product and Engineering leadership, Product Managers, Engineers, and other stakeholders across BU’s, to craft and deliver on our highest priority programs. This role is critical in supporting Twilio growth efforts and touches all stages of the product development lifecycle.

If you are excited about building and leading complex programs and projects while creating clarity within ambiguous environments with a highly dedicated team to build something great, you may be a fantastic fit.

Responsibilities

In this role, you’ll:

• Build and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion with minimal oversight. 
• Drive towards continuous improvement through analyzing data and inspecting & adapting practices to work with agile teams to improve project delivery
• Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
• Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
• Identify and escalate gaps and risks across organizations.
• Align senior leaders on program priorities. Regularly communicate program risks and align leaders on solutions.
• Demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization
• Influence and execute across cross functional teams
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Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience in technical program management, project management, or operational role.
• BA/BS degree in computer science or similar degree
• A true servant-leader, there to help the teams do their best work
• Experience leading and managing the successful delivery of high impact and highly cross-functional integrations & platform program initiatives
• Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders
• Strong ability to create clarity and movement in ambiguous situations with a passion to deliver innovative solutions at scale 
• Strong written and verbal communication skills as well as ability to think clearly