Senior Support Analyst - Insurance

Majesco isn’t just riding the AI wave – we’re leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes. 

 

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today’s modern era of insurance. Break free from the past and build the future of insurance. 

 

Our Purpose 

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected. 

 

About the Role:  

The Lead Support Engineer will be responsible for implementing and maintaining Majesco Insurance products that uses ICD/ICM toolkit framework as the development framework. ICD/ICM is a Majesco's proprietary framework. Majesco has built this framework in house, using Java and many open-source software. The ICD/ICM is a low code development platform which provides environment for developers to create application software through graphical user interfaces and configuration instead of traditional computer programming. 

 

Roles and Responsibilities:  

As part of the Technical Support Triage Team, you will be responsible for analyzing production support cases and concluding the triaging part with the clear action plan. 

Preparing data patches for the required cases and releasing it to customer following the release process 

Lead and create Root Cause Analysis for high severity cases 

Perform in-depth analysis for reported cases, drive them towards permanent code-fix while providing appropriate evidence and documentation 

Provide proper case documentation, creation of knowledge base articles for new or repeated issues 

Be part of customer call with a goal to drive the technical discussions and articulate issues, proposed solutions and timelines 

Exhibit excellent oral/written collaboration with customers and within internal team members 

Colloborate and communicate with clients for requirement gathering 

Actively involve in code walk through and review sessions with the development team 

Pro-actively identify and escalates issues based on priority and business impact 

Address critical incidents within SLA & suggest workarounds following the Production Support processes 

 

Required Skills: 

Strong knowledge of Java or equivalent Object-oriented programming language 

Strong knowledge of developing SQL, PL/SQL stored Procedures, packages and functions 

Knowledge of Web Services (SOAP, REST etc.) and API related integrations 

Participated in code reviews, unit test plan reviews, and other quality reviews 

Functionality development/design implementation experience – Insurance functional domain experience is a huge advantage 

Understanding the requirements and preparing technical function specification documents 

Analytical thinking, data analysis and logical understanding of functional code is a must have 

Willingness to learn new tools/frameworks (Majesco proprietary and Open Source) 

Qualifications: 

Bachelor’s degree in information technology with 7+ years working experience 

Experience working with Majesco Property & Casualty or similar insurance-related solutions. 

Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background. 

Ability to work under tight deadlines and manage multiple tasks simultaneously. 

Excellent written and verbal communication skills; ability to simplify and communicate technical issues.  

Ability