Sr. Systems Engineer - Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Hosting Operations team is seeking an initiative-taking and experienced individual to implement capabilities including best practice, audits, enhanced monitoring, and automated problem management on Altera. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

 

This is a remote role in the US. If you are outside of the Eastern Time Zone, you will be asked to work the EST work hours.

 

Responsibilities

• Drive continuous improvement projects and implementation of best practices for monitoring, and automated problem management solutions.
• Help Improve tooling and process capabilities including:
• Increased automation
• Better functionality
• Better integration with other tools
• Increased business analytics
• Strong problem management and development management skills
• Ability to measure, understand, and identify new success criteria in proactive services capabilities.
• Knowledge of end-to-end proactive management systems including monitoring tools such as AppD, Azure Monitoring, eG Innovations, LogicMonitor, and SentryOne.
• Work with IT, BU, and Clients during design and implementation to shape the technical feature set.
• Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

 

Contribution towards the team synergy:

• Coach, and mentor junior team members and provide leadership.
• Complete root cause analysis and share with team members to improve team processes.
• Knowledge transfer with other team members to improve overall team education level.
• Take ownership of assigned task(s) and provide project updates.
• Actively participate in the project meeting.

 

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.
• Post-graduation qualifications or technical certifications

 

Experience:

• Minimally 4-6 years of experience with monitoring and proactive management systems/environments.
• Knowledge of Application/Infrastructure Monitoring tools/solutions: AppD, Azure Monitoring, eG Innovations, LogicMonitor, SentryOne or other Application Performance management tools.
• Experience in Microsoft Azure Cloud.
• Experience in Windows server infrastructure and .Net based Application Support
• Intermediate experience with SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as ServiceNow.
• Knowledge of ITIL framework
• Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access.

 

Travel Requirements:

• May require minimum travel for business needs

 

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards

 

Altera complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range$90,264—$106,511 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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