Customer Support Agent - French / English speaking

<p><strong>🌍 Let's shape the future of recruitment together! 🌟</strong></p><p><a href="https://www.teamtailor.com/en/" target="_blank">Teamtailor</a> is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, with 200,000+ users in 90 countries worldwide. 🚀</p><p>Being a part of Teamtailor means joining a dynamic, international tech company where you can make a significant impact on organizational growth. It's a fast-paced environment that encourages responsibility and, of course, having a lot of fun! 🥳</p><p>Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.<br/><br/><strong>🇫🇷 Now, we are expanding our Customer Support Department and seeking a French-speaking Customer Support Agent based in Stockholm. 🎉</strong><br/></p>The Support Team at our Company Trip to La Manga, 2024<p><strong></strong><strong>About the role<br/></strong>As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score 🤩</p><p><strong>Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.</strong><br/><br/><strong>What you’ll be doing</strong><br/>💬 Provide friendly, fast support via live chat (Intercom), and email<br/>🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases<br/>📢 Gather and share customer feedback with our product team<br/>🐛 Identify, verify, and report bugs (and keep customers in the loop)<br/>📚 Create helpful self-service content (FAQs, guides, etc.)<br/>🤝 Build strong relationships by being proactive and genuinely helpful<br/><br/><strong>What we’re looking for</strong><br/>💬 You're fluent in French and English, written and spoken<br/>💡 You bring solid experience in customer support (bonus if it’s in SaaS)<br/>🔍 You think analytically and enjoy learning new things<br/>🧠 You’re a natural problem-solver who feels at home with tech<br/>🌟 You take pride in delivering excellent service and making things easier for others<br/><br/><strong>What you’ll get</strong><br/>🏖 25 days of paid vacation<br/>🧘 A healthy work-life balance<br/>📚 Opportunities to grow your skills and learn new ones<br/>🧑‍🤝‍🧑 A supportive, friendly team + fun social events<br/>💻 Your own starter kit: MacBook, iPhone &amp; Teamtailor swag!<br/><br/>🌍 <strong>Location</strong><strong><br/></strong>This is a full-time, on-site position at our Stockholm office, Monday to Friday (40 hours per week). We’re ready to welcome the right candidate as soon as possible. <br/><br/>Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟</p>