Quality and Customer Experience Manager

<p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><span><span><span><span><span>Why Join the High Current Project Business?</span></span></span></span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Our High Current Project Business represents a brand-new, strategic business area that Hager Group is diving into to meet growing demand. This role offers a unique chance to shape the future of quality standards in high-current power distribution solutions. Joining this team means becoming part of an innovative business line that is crucial to our expansion strategy, with projects that range from advanced building solutions to industry and infrastructure applications. You’ll work with Hager’s cutting-edge range of power distribution systems (800–4000A) designed to support safe and efficient energy distribution with in-house developed switchgear and protective devices.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>We are looking for our future Quality and Customer Experience Manager to be based in Blieskastel (Saarbrücken, Germany) or Porcia (Pordenone, Italy) on a permanent contract, reporting directly to the Quality Development Senior Director/Vice President Special Missions MDS, &amp; Project Business.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><span><span><span><span><span>Your Mission</span></span></span></span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>As the Quality Development Manager, you will:</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span><span><span>Lead the Development Quality Organization for Project Business to meet key objectives, by building an efficient quality structure, assessing and implementing operational needs as the high-current project business evolves.</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Define and implement quality processes tailored to this new strategic business area, ensuring compliance with relevant critical certifications standards  (e.g., IEC 61439-1, IEC TS63107).</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Drive customer satisfaction by analyzing and addressing feedback, improving product quality and service standards.</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Manage crisis situations and coordinate with engineering teams for rapid issue resolution.</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Collaborate with internal and external partners, ensuring top-notch quality management from product inception through delivery.</span></span></span></span></span></span></span></span></span></li> </ul> <p><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><span><span><span><span><span>What You Bring</span></span></span></span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span><span><span>An entrepreneurial mindset with a proactive approach, fostering engagement with both internal stakeholders and external clients &amp; partners.</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Proven leadership with analytical skills, reso