OFFICE OF THE CUSTOMER CORRESPONDENCE PARALEGAL – REMOTE

Overview

We are seeking to fill the role of Office of the Customer Correspondence Paralegal. The ideal candidate enjoys writing, collaborating with clients, industry partners and internal teams to communicate outcomes for customers. 

Responsibilities

• Draft final complaint responses for all client requests, ensuring quality and accuracy, while minimizing risks to the Company.
• Ensure all complaints have been properly investigated and resolved in accordance with internal processes and regulatory requirements to minimize operational risk.
• Work with the Complaint Response team to obtain additional information if missing from complaint files.
• Establish quality control policies and procedures and recommend strategies for supporting customer complaint responses.
• Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the department's quality control standards.
• Analyze trends and recommend ways to improve processes to enhance the customer experience.
• Prepare or review various reports, forms, correspondence, and logs.
• React to change productively and handle other essential tasks as assigned.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 4+ years' experience as a paralegal, litigation experience preferred.
• Excellent verbal and written communications skills.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending.
• Experienced in the use of Microsoft Office programs, with proficiency in Word and Excel.
• Analytical ability sufficient to apply data and information to the solution of consumer problems.
• Ability to work independently with minimal direction and to meet deadlines.
• Demonstrated ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature.
• Analytical ability sufficient to apply data and information to the solution of administrative and operating problems.
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals.
• Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers.
• Strong instructing and advising skills.
• Demonstrated ability to provide excellent customer service.
• Ability to maintain strict confidentiality.

 

Desired Skills and Qualifications

• Paralegal certification preferred.

 

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

 

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

 

Compensation Range: $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

 

 

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

 

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready t