Senior Executive Assistant

About Drift  

Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversational Sales and Conversational Service into a single platform that integrates chat, email and video and powers personalized experiences with artificial intelligence (AI) at all stages of the customer journey. More than 5,000 customers use Drift to deliver a more enjoyable and more human buying experience that builds trust and accelerates revenue. Representing less than 1% of unicorns led by Latino founders, Drift is building an equitable, enduring company to transform the way businesses buy from businesses.

About the Role 

Drift is looking for a Senior Executive Assistant to help manage complex projects and support the high-performing Executive Team. In this role, you will have an opportunity to partner with Drift’s leadership, to oordinate directly with customers, candidates, and employees and to optimize the team’s efficiency and organization. This role will be the direct support for our CEO, CFO/COO, SVP of Product and Chief People Officer. You will also work closely with the Chief of Staff to support the leadership team on other strategic programs and initiatives. To be successful in this role, you must be adaptable and a true team player. 

Within one Month,

• Proactive calendar management for the executive team: CEO, CFO/COO, SVP of Product and Chief People Officer
• Be the point of contact for logistical needs from our investors, including recurring meetings, board meetings, other strategic and financial processes
• Coordinate and facilitate logistics for internal and external meetings, including note taking and action item follow through
• Understand the priorities of your executives in order to best leverage their time
• Make high-level contacts of a collaborative nature inside and outside the company

Within one Quarter,

• Assist with internal communications and employee engagement strategies in partnership with the People Team
• Coordinate seamless end-to-end travel itineraries, and for select events, assist with coordinating agenda items and meetings
• Manage team and executive expenses and partner closely with Finance on budgetary considerations
• Assist executives with strategic planning, goal setting and communications, including project coordination

Within one Year, 

• Work with the Chief of Staff to plan and execute 
• company-wide meetings, including Monthly Milestones, and the quarterly Company All Hands by coordinating presenters and ensuring that content has been prepared
• Leadership meetings, including Quarterly Ops Reviews (QBRs for the leadership team), and the preparation for quarterly Board Meetings
• Assist with other employee engagement programs as needed with relevant team members, including offsites and team gatherings
• Embody Drift’s leadership principles and the goals of your leaders when engaging with internal and external stakeholders

Attributes for Success

• 4+ years of experience supporting at least one Executive (C-Suite or VP) with proactive calendar management, including coordinating travel
• 1+ yrs of SaaS experience preferred
• Familiarity with SaaS tools and platforms commonly used in the industry, such as project management tools (we use Asana, Google Suite), communication and collaboration platforms (we use Zoom and Slack), expense management (we use Navan)
• Ability to swiftly handle details of a highly confidential and critical nature
• Strong judgment and analytical skills
• Experience working with customers, vendors, visitors, and other dignitaries
• Strong communication skills and propensity to collaborate cross functionally
• Talent for multi-tasking, managing up and leading by example 
• Capacity to thrive in a fast-paced, dynamic environment
• Keen attention to detail and knack for prioritization 
• Self-starter, with extreme ownership mentality
• Comfort with little managerial oversight
• Life long learner, with yearning to make an impact

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

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