Senior Product Designer, AI Experiences on Platform

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce UX is seeking a strategic and detail oriented Senior Designer to support a growing team in shaping all AI experiences across our platform teams. This role is critical in driving coherence and quality across a fast-evolving portfolio of AI-powered features. You will play a key role in executing on our roadmap, by looking holistically across all AI initiatives to identify redundancies, align on shared patterns, and deliver intuitive, high-impact user experiences.

Responsibilities

• Collaborate with Lead Designers to design and scale AI-driven experiences across all surfaces (Desktop, Mobile, Messaging, etc.) and user journeys.

• Look across all AI workstreams on platform-aligned with our V2MOM priorities-to identify overlapping efforts, streamline user flows, and improve design quality.

• Design clear, accessible, and consistent UX patterns that support AI features and make complex functionality approachable.

• Translate abstract AI capabilities and concepts into purposeful, user-centered design solutions.

• Contribute to and evolve our AI design system and pattern libraries (cross-cloud effort) to support cross-functional consistency.

• Partner with product, engineering, research, and content teams to bring designs to life and ensure they meet user and business goals.

• Help guide design critiques, user testing, and iteration cycle to validate and refine AI solutions.

Experience + Skills

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field

• 4+ years of experience in product design with a strong portfolio of work in complex systems, platforms or AI-enhanced products.

• Proven ability to bring clarity and cohesion to large-scale, cross-functional initiatives.

• Strong interaction and visual design skills, with an eye for systems thinking and scalability.

• Experience using strategic alignment tools to prioritize and align work.

• Ability to balance user needs, business goals, and technical constraints.

• Excellent communication, collaboration, and organizational skills.

Nice to have

• Basic understanding of programming languages such as JavaScript, HTML, and CSS.

• Knowledge of front-end frameworks and libraries.

• Experience designing for generative AI, LLMs, or machine learning interfaces.

• Familiarity with accessibility standards and ethical considerations in AI.

• Expertise in Figma, prototyping tools, and design systems at scale.

You’ll join a forward-thinking team designing the future of AI interaction. With visibility across all platform-level AI efforts, you’ll have the opportunity to influence design strategy and execution, ensuring our AI experiences are not only powerful, but consistent and trusted.

More About Design at Salesforce

Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.

You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artif