Customer Support Agent - DE

Would you like to help our (potential) members with all their questions? Then keep on reading! We have several platforms for our members where they can contact us. Members can contact us through a Live-chat on our website, social media channels such as Facebook, Instagram, Twitter, and any complaint sites. But of course, they can also always send us an email.

What exactly will you do as a Customer Support agent?

You will be available to anyone who has a question or a complaint. You will have the freedom to think up out-of-the-box ideas to answer the questions and complaints.

Our organization is internationally oriented and rapidly growing, where hard work but also a friendly and pleasant work atmosphere are central. Because the organization is growing rapidly, taking the initiative and coming up with ideas is appreciated and encouraged. The head language in our office is English, but Dutch, French, German and Spanish are also spoken! As a result, you will experience many different cultures.

The shifts consist of day and evening shifts.

The working hours are from Monday to Friday between 7:30 and 19:00 and on Saturday from 8:30 to 17:00. The start times may vary, you have a work day of  8 hours with 30 minutes break on top of that.

A summary of what we ask of you:

• You are customer-friendly and service-oriented;

• You think out of the box to come up with a solution;

• You have empathy and are stress-resistant;

• You have a positive and professional attitude;

• You are flexible to work Monday - Saturday;

• You speak and write German and English;

• Dutch, French or Spanish are a plus.

What We Offer You

At Basic-Fit, it’s not just about work, it’s about your growth. As a Customer Support Agent, you’ll have the freedom to make an impact and develop yourself in a dynamic environment.

What you can expect from us:

• Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.

• Career Growth: Plenty of opportunities for professional and personal development.

• Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.

• Innovation: Your ideas contribute to strategic projects.

• Perks & Benefits: Travel allowance, bike plan, health insurance discounts, remote work allowance, and a pension plan (52% contribution by Basic-Fit).

• Fitness: Access to our gym at HQ.

About Basic-Fit

Basic-Fit is Europe’s largest low-cost, high-value fitness chain, with more than 4 million members across 1,600+ clubs. We are continuously growing and improving. If you’re looking for a place where you can make an impact while having fun at work, you’ve come to the right place!

What Makes Us Unique?

• Work with Impact: What you do makes a difference. We don’t just work for our members, partners, and teams—we work with them.

• Collaboration: Everyone works together to achieve goals and celebrate success.

• Diversity & Inclusion: We welcome everyone into our workplace.

🎯 Apply Now!
Ready for your next adventure? Click the Apply button, and we’ll get in touch with you as soon as possible.

Questions? Feel free to contact Kerensa at kerensa.vanderlans@basic-fit.com.