Customer Journey Expert - Open Banking

Are you excited about developing cutting-edge digital platforms? Then come join ING’s Open Banking program and help us grow developer.ing.com into a leading multi-sided platform!

We redefine banking. What about you?

ING’s purpose is to empower people to stay a step ahead in life and in business. To continue doing this in a world that is changing quicker than ever before, we need to be where our customers are - on digital platforms. Our own and those of others. Offering a uniform, differentiating ING experience that is instant and borderless. What will our digital future look like? We’re building it right now. And that’s where you come in.

Your work environment

You work in ING’s Open Banking area, created to deliver ING’s Open Banking strategy. Open Banking evolves around Application Programming Interfaces (APIs): a way to easily open-up capabilities and share data. We believe it will help ING to accelerate innovation and collaboration with partners, clients and platforms to improve customer experiences and create new business models. Key to success is our developer portal at developer.ing.com which enables parties to connect and create value in an easy, secure and scalable way.

As a Customer Journey Expert you are responsible for part of Open Banking platform - an enterprise-wide platform capability that supports secure and scalable exchange of data and digital capabilities between ING and our clients and partners.

Your key responsibilities

• You are the lead CJE for specific user journeys and platform capabilities.
• You define business requirements in alignment with stakeholders.
• You co-create, define the value proposition, the product strategy and the roadmap.
• Together with the platform engineers, business analyst and architect you create and enhance the platform capabilities that enable API Consumer and API Producer Journey to increase API adoption and derive value from data for today’s and tomorrow’s use cases.
• You work with UX designers to build user flows and design pages and new features.
• You work with development teams to make your ideas a reality and have a strong ability to communicate requirements and explain your decisions.
• You manage and contribute to the product backlog of multiple scrum teams.
• You actively engage with your (potential) users – API Consumers and API Producers - to identify opportunities and requirements. You apply aspects of design thinking to understand their needs, generate ideas and validate solutions.
• You are the first line of defence and work with risk, compliance and legal stakeholders to identify, assess and manage risks. You apply risk control strategies to manage risks.
• You coordinate UATs for solutions you came up with.
• You design and implement business processes.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have/are:

• Master’s degree or similar.
• 3+ years of relevant work experience as Project Manager / Product Owner / Product Manager in the field of technology platform.
• able to understand abstract concepts and processes like IT architecture, release management and UAT.
• familiar with complex IT landscapes. Knowledge of API technology (REST/JSON), OAuth, sandbox testing and PKI/certificates/TLS is a plus.
• expert in business process design and familiar with tools and concepts like ARIS, KPI, SLA, RACI and continuous improvement.
• an expert in understanding customer needs and translating them into new solutions. Proven track-record in translating user / engineer feedback into actionable insights to drive product improvements and enhancements.
• experienced in creating seamless and personal customer journeys and are excited to apply these in the context of our Open Banking platform. Experience with API management products to build, manage and secure APIs is a plus.
• you excel in risk management and can work effectively with risk parties to get go-live approvals.
• you love the unknown and want to work in a fast-paced Agile environment. You like to challenge the status quo and are eager to propose creative solutions to complex problems.

You are:

• passionate about product innovation in financial technology and able to connect business and IT. Experience with establishing a product vision & roadmap to determine priorities and next steps (think first, act l