Senior Systems Business Development Specialist - Slot Operations and Finance

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

The Senior Systems Business Development Specialist – Slot Operations and Slot Finance role at IGT is critical to the modernization of IGT Systems’ Casino Management System (“CMS”) product portfolio.  

A successful candidate will work externally with potential and existing Advantage CMS customers to determine prioritized system needs and aspirations. The candidate will conduct discovery meetings with a variety of personnel levels within the target company. A successful discovery meeting results in a clear articulation of the target company’s pain points and goals. The primary emphasis in this role is discovery related to slot operations and finance, including slot analytics. Onsite visits to target company locations to gather additional information is required. Competitor product evaluation and casino industry regional and national trends analysis are also required.

This role will work internally with R&D, Product Management, and other teams to ensure IGT’s CMS products address critical market needs and are built with best-in-class technologies, while maintaining a clear vision of the Product Management’s priorities and the roadmap.  

Expectations for the position include the candidate being comfortable in a business environment and the ability to present information to all levels of the customer’s enterprise. The candidate should be motivated, self-managing and professional. Clear communication and documentation are critical for success at this stage.

Requirements

•    Preference is given to casino industry experience, with an emphasis on individuals responsible for slot operations and/or slot finance/analytics at a senior (Director) level
•    Bachelor’s degree in a technology related field or relevant combinations of education and experience
•    Minimum 5 years of work experience in the IT industry within or outside of the gaming industry
•    Recognized as an expert in slot operations and/or slot finance/analytics
•    Ability to conduct in-depth discovery interviews with a variety of levels with a casino organization
•    Ability to professionally articulate the results of discovery interviews into product requirements and features for internal IGT stakeholders
•    Ability to communicate discovery interview-generated solutions during customer Sales Demos, presentations, or trade shows
•    Experience with directly interacting with customers and providing solutions 
•    Must be able to foster positive relationships with all areas of the IGT organization including Sales, R&D, Product Management, Support & Installation Services and Customer Success 
•    Ability to think critically and provide recommendations based on facts and experience
•    Strong written and verbal communication skills are required as the position is customer-facing in nature
•    Must be proficient in Microsoft Power Point, Teams, Outlook, Excel, Word
•    Travel as required to meet business objectives, often up to 50% during certain time periods 
      o    Some potential customer targets have broad geographical areas
•    Able to pack and carry sales collateral material (up to 20 pounds)
•    Able to stand during interview, presentations or discovery activities for extended periods of time (4 – 6 hours)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national