Assistant Team Leader IPS Employment Team

Job Description:

Job Summary:

The Assistant Team Leader assists with providing clinical supervision for clinical and support team members. The Assistant Team Leader ensures quality assurance standards are met, acts as a liaison with other teams and outside agencies as needed, gathers, and prepares outcome data and client feedback for review. 

Essential Job Functions:  

Direct Report Involvement: 

• Schedule twice monthly supervision meetings with all direct reports on team and conduct a quarterly field observation of team member’s work. 

• Develop and implement an effective onboarding process for new team members including orientation support, discussion of organization values/culture, identification of recommended additional initial training, and plan for development/coaching.

• Provide guidance of direct reports in a variety of areas including clinical documentation, mentoring, teaching, nurturing, and team well-being assessment, and identify any additional support recommendations, if appropriate. 

• Monitor training requirements for direct reports and regularly provide feedback and direction based on job responsibilities and desired professional development. 

• Conduct annual succession planning assessment per process prescribed by HR. 

Leadership Activities: 

• Review a minimum of 4 (four) service notes per month per Community Support Specialist to assess quality of notes regarding: medical necessity congruent with Individual Treatment Plan. 

• Complete all service documentation including progress notes, assessments/treatment plans and other reviews prior to required deadline. 

• Provide appropriate feedback and identify improvement strategies during supervision 

• Monitor team performance with a focus on access, efficiency, effectiveness, and accountability (need to define) in supervision meetings. 

• Monitor clinical and administrative process flows and identify improvement opportunities utilizing available resources (QI) when necessary and celebrating and sharing success. 

• Monitor outcomes against treatment plans for improvement. 

• Accompany health coaches on visits to provide feedback on performance and identify opportunities for development and/or improvement. Frequency of visits should be more for new Community Support Specialists and should be based on supervisor assessment of performance. 

• Promote and coach service delivery that is recovery focused, trauma informed and culturally competent. 

Communication: 

• Regularly communicate information gleaned from meetings, trainings, conferences, etc. to your team members. Effectively and continually communicate information to team to minimize confusion or lack of understanding regarding organizational direction. 

• Support and model the agency’s efforts to promote a culture of health, wellbeing, inclusion, camaraderie, compassion, and appreciation of our collective work. 

• Promote coordination of care where we work across teams, disciplines, departments, and other providers to address the treatment needs most effectively of those we serve and take advantage of our collective wisdom. 

Task List: 

• On call rotation, provide back-up to front line and provide crisis intervention as needed. 

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