Senior Manager, Solution Engineering - Shared Services

Overview

Atlassian is seeking an accomplished Senior Manager to lead our Solutions Engineering, Global Shared Services function. This pivotal role involves shaping a rapidly expanding team that is integral to our sales organization. The Solutions Engineering team collaborates with direct sales and channel sales teams to provide technical expertise and support throughout the sales cycle, helping to qualify and close strategic opportunities while influencing customer purchasing decisions across the Atlassian product suite. The ideal candidate will combine technical expertise, strategic insight, and leadership skills.

The Shared Services function within the Solutions Engineering organization is dedicated to spearheading the introduction of innovative solution areas, such as Developer Experience and Teamwork Foundations, into the market. This function delivers deep technical expertise in these emerging solutions, effectively supplementing our core sales teams during strategic sales engagements. By doing so, the Shared Services team plays a pivotal role in crafting and executing key go-to-market (GTM) strategies, developing pivotal sales plays, and refining market fit through rigorous testing of messaging and demonstration best practices. Furthermore, the team collaborates closely with Product Management, Marketing, and other cross-functional teams to swiftly mature the GTM function, ensuring alignment with financial and revenue objectives.

As the senior manager of the Sales Engineering Shared Services team, you will be tasked with assembling and leading a global team of Presales domain experts. These experts will be instrumental in supporting Atlassian's entry into new and dynamic emerging markets. Your team will augment the Core Sales teams in deal pursuits that demand profound technical and market expertise. To achieve this, you will need to establish a robust Presales coverage model, define productivity metrics, and develop a customer engagement framework that aligns with the company's financial goals. Additionally, you will be accountable to the Global Solutions Engineering leader for implementing standards, best practices, metrics, tools, and infrastructure essential for delivering a repeatable and scalable world-class customer experience while meeting productivity and utilization targets. Your leadership will be underpinned by a strong technical foundation, enabling you to transform business objectives into compelling and actionable solution designs. As a Sales Engineering leader, you will serve as a trusted technical and business advisor to our clients, guiding them through their transformational journeys.

In your role as the Solutions Engineering, Shared Services leader, you will focus on establishing credibility and trust with technical leaders across the Sales & Services organization, as well as engaging with leaders throughout our global customer base. Our team is composed of individuals who bring a wealth of technical expertise, real-world experience, and robust executive engagement skills, all underpinned by an inspirational mindset. This enables us to assist our customers in comprehending the vast opportunities presented by Atlassian's "System of Work" Platform. We position ourselves as technical leaders, aiding customers in overcoming complex business challenges through the value derived from Atlassian solutions. We achieve this by leveraging best practices and industry standards to foster customer trust, align with business outcomes, and architect top-tier solutions.

As a key driver of our sales efforts, this Leader will focus on constructing highly scalable sales processes, tools, and techniques. You will leverage your experience in building operational effectiveness and rigor across the organization to support a high volume of opportunities. It is crucial that the Shared Services team is equipped with standardized and repeatable tools, assets, and processes. You will lead a team of skilled solutions engineers while collaborating closely with sales, product, and partner teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the diverse business challenges faced by our customer base. The ideal candidate will possess a strong background in enhancing the professional selling skills of the team, particularly in the value creation of SaaS and Cloud solutions.

Responsibilities

In this role, you will:

Leadership & Team Development:

• Build and lead a high-performing global Presales team that supports growth in emerging markets, engaging with team members and customers across various time zones.

• Inspire and mentor a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.

• Develop and implement comprehensive training programs to enhance technical a