Student Services Coordinator-SC Johnson Graduate School of Management Master of Professional Studies Programs

Student Services Coordinator-SC Johnson Graduate School of Management Master of Professional Studies Programs

About SC Johnson College of Business

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university’s three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw—within the college, Cornell Tech in New York City, and Cornell University broadly.

About the SC Johnson Graduate School of Management

As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow’s business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. Johnson offers seven different Masters of Business Administration (MBA) programs, spanning the U.S., Canada, Latin America, Mexico, and China as well as two Masters of Professional Studies (MPS) programs, and one Masters of Science in Business Analytics and is home to award-winning faculty and research.  As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest.

The Opportunity

Join our dynamic Student Services Team at Johnson, a place where innovation and collaboration drive academic excellence. We are seeking a passionate and dedicated individual to serve as the Student Services Coordinator for our Master of Professional Studies (MPS) in Management Program.

Key Responsibilities:

• Onboarding and Lifecycle Management: Facilitate the onboarding process for post-admission/pre-arrival students, ensuring a seamless transition into the program. Manage student inquiries and needs throughout their lifecycle. Respond to student inquiries via email and onboarding platforms (e.g., Slack). Coordinate and deliver pre-arrival programming such as information sessions, emails, and onboarding materials. Maintain and update new student web pages.

• Directly Support MPS Students: Serve as the primary point of contact for students in the MPS in Management Program, offering guidance and support throughout their academic journey, from admission to graduation. Draft and send weekly newsletters to students with important updates and resources.

• Collaborate with Stakeholders: Work closely with the MPS in Management faculty director, assistant dean of student services, executive director of MBA Programs, and colleagues from admissions and career services to enhance the overall student experience. Collaborate with faculty and the Registrar’s office on academic advising and graduation requirements.

• Program Enhancement: Contribute to the development and improvement of onboarding, academic, and co-curricular aspects of the MPS in Management program. Solicit feedback from students through surveys and focus groups to evaluate the program experience. Support the development of student organizations and leadership opportunities.

• Event Support: Plan and execute student orientations, periodic check-ins, social events, and Commencement activities. Manage event schedules, logistics, and on-site support. Occasional work during early morning, evenings, and weekends to support program events and activities.

• Alumni Mentorship Program: Coordinate the 2-Year MBA Alumni Mentorship Program, connecting students with alumni mentors. Organize events for alumni-student engagement and evaluate the program for improvements.

• International Exchange Support: Manage communications with partner universities and assist students in the exchange process, including visa co