Provider Field Representative – Ohio

Position Summary

Wonderschool is harnessing the power of technology to empower child care providers to build high-quality learning environments and sustainable small businesses. Our products support providers in navigating licensing, managing daily operations, increasing enrollment, and driving long-term profitability through our Child Care Management System (CCMS) and marketplace.

We are seeking a dynamic and relationship-driven Provider Field Representative to support child care providers across the state of Ohio. This role blends field-based coaching, licensing guidance, business consulting, marketing support, and technical onboarding.

The ideal candidate thrives in a hands-on environment, enjoys mentoring small-business owners, and can flex across multiple functions to meet providers where they are. This individual will serve as a trusted advisor throughout the provider journey—from pre-licensing and launch through operational growth and long-term sustainability—while also hosting Wonderschool Academy trainings and representing Wonderschool in the field.

Responsibilities

Provider Coaching & Mentorship

• Deliver personalized onboarding experiences tailored to each provider’s stage of business.

• Build strong relationships through field visits, virtual coaching, and proactive outreach.

• Serve as an ongoing mentor, helping providers navigate challenges and achieve business goals.

Licensing & Regulatory Support (Ohio-Specific)

• Guide providers through Ohio state licensing requirements and compliance processes.

• Review licensing documentation, operational policies, and required paperwork.

• Support business formation tasks such as EIN registration, insurance setup, banking, and required documentation.

• Help providers prepare for inspections and maintain regulatory compliance.

Business Consulting & Financial Foundations

• Coach providers on small business fundamentals including:

  • Pricing strategy and tuition modeling

  • Budgeting and cash-flow management

  • Startup cost planning

  • Financial tracking systems

• Support operational planning, staffing considerations, and potential growth strategies.

• Assist providers with grant readiness, documentation practices, and business record organization.

Marketing & Enrollment Growth

• Help providers articulate their program’s mission, philosophy, and unique value.

• Support branding, local visibility, and digital presence (Google Business Profiles, marketplace listings, reviews).

• Coach providers on building enrollment pipelines and converting inquiries into enrollments.

• Strengthen provider communication with parents and community engagement efforts.

Technical Onboarding & Product Adoption

• Lead onboarding and implementation of Wonderschool’s Child Care Management System (CCMS).

• Train providers through demos, walkthroughs, and practical coaching on billing, enrollment workflows, communication tools, and reporting features.

• Identify gaps in product adoption and encourage feature utilization that improves efficiency and revenue consistency.

• Provide light technical troubleshooting and escalate issues when needed.

Wonderschool Academy & Field Engagement

• Host and facilitate Wonderschool Academy training sessions (virtual and in-person).

• Represent Wonderschool at provider events, trainings, and community gatherings.

• Travel throughout Ohio (up to ~50%) to support in-person onboarding, relationship building, and training.

Cross-Functional Collaboration

• Maintain accurate provider records and engagement notes in HubSpot CRM.

• Partner with Sales, Support, Product, and Engineering to share provider insights.

• Advocate for providers by identifying trends, challenges, and opportunities for product improvements.

Required Qualifications

• 3+ years of experience in onboarding, customer success, account management, business consulting, or similar roles

• Experience supporting small business owners, ideally in regulated industries (child care, education, healthcare, etc.)

• Familiarity with business formation processes, financial fundamentals, and compliance requirements

• Experience training non-technical users on software platforms; SaaS onboarding experience preferred

• Strong organizational skills and ability t