Sr. Manager, Business Readiness

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Please read on for more details! 

 

THE ROLE:

 

the Business Transformation Office vision of turning bold ideas into lasting impact, this role partners early with initiative sponsors and cross-functional leaders to assess readiness, surface risks, and guide teams through structured readiness gates. The Senior Manager ensures people, processes, systems, and policies are prepared for smooth adoption, improved efficiency, and sustainable outcomes for caregivers, clients, and internal teams.

Primary Responsibilities

• Own and evolve the Disability Services readiness framework, engaging early in initiative planning to assess risk, dependencies, and organizational capacity.

• Partner with Launchpad, initiative sponsors, and project teams to define readiness scope, success criteria, and conditions required for scale.

• Lead readiness discovery and impact assessments across people, process, technology, and policy, translating findings into clear action plans and accountable owners.

• Facilitate cross-functional alignment with Operations, IT, Finance, People Operations, Client Services, and Compliance to mitigate readiness risks.

• Coach leaders and managers on change leadership responsibilities, including sponsorship, communication, and local readiness execution.

• Design and track readiness indicators, dashboards, and gate reviews, providing leadership with clear visibility into risks, progress, and decisions.

• Drive continuous improvement by refining readiness tools, playbooks, and templates based on feedback and lessons learned.

 

This is a hybrid position, coming into the El Segundo office 1x per week. 

 

WHAT YOU BRING TO THE TABLE:

Skills

• Strong facilitation, consultation, and stakeholder alignment capabilities

• Ability to influence without authority across complex, matrixed organizations

• Comfort operating in ambiguity with agility, urgency, and sound judgment

• Exceptional analytical skills with the ability to synthesize data into actionable insights

• Clear, executive-level written and verbal communication

• High emotional intelligence and strong relationship-building skills

• Proficiency with Microsoft 365, Teams, and project/change tools such as ClickUp or Monday.com

Qualifications

• 5–7+ years of experience in change management, operations, program management,