Sr. Business Analyst

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Business Analyst

GENERAL PURPOSE

Design and define systems and processes to meet business partner requirements for both projects and daily operations, under the supervision of a Work Team Leader. Utilize technical expertise to create and implement solutions that address current business needs within the financial functional area. Manage priorities effectively and handle multiple tasks simultaneously. Establish a positive working relationship within IT and across other functional areas.

ESSENTIAL FUNCTIONS

• Acts as liaison to multiple business units, representing their needs for functionality and system enhancements that impact business operations.
• Applies technical expertise to define, design, and implement solutions aligned with business requirements.
• Analyzes and documents current and future state processes in accordance with project scope.
• Prepares user stories, functional specifications, technical designs, acceptance criteria, and validation scenarios for system enhancements.
• Maps current and revised/new technical architecture; obtains necessary approvals and signoffs.
• Designs and develops technical specifications, including defining unit testing criteria.
• Reviews project implementation strategies with business partners to ensure alignment.
• Assesses business and technical impacts, identifies contingency plans, and develops data conversion specifications.
• Supports software development activities and facilitates integrated and functional testing.
• Collaborates with business stakeholders to document business processes and develop training materials.
• Maintains the user acceptance test (UAT) environment, manages data requirements, and coordinates refresh schedules with infrastructure teams.
• Monitors UAT progress, logs issues, and collaborates with the development team to resolve defects.
• Prepares and coordinates cutover plans and implementation schedules in partnership with the infrastructure team.
• Supports cutover activities and provides post-go-live hyper-care for system changes.
• Manages data conversion and validation, supports training in an advisory role, and ensures completion of all required project documentation, including performance tracking.
• Develop software selection criteria and lead the software evaluation and selection process.

ADDITIONAL ESSENTIAL FUNCTIONS

• Preform additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Bachelor’s degree in Computer Science, Information Systems, or a related discipline — or equivalent experience typically acquired through a minimum of five years in an IT environment.

Minimum five years of professional experience in systems-related roles, with a strong understanding of hardware, software technologies, and development methodologies.

1-3 years of prior participation on project teams

SKILLS AND ABILITIES

• Broad understanding of business processes, information flow and related enterprise systems.
• Ability to evaluate opportunities and solutions from a strategic, long-term perspective
• Demonstrated ability to work independently, collaborate within teams, and lead small to medium-sized projects
• Proficient in writing SQL queries with a solid understanding of database structures and relationships to support data analysis and reporting
• Experienced in Agile software development methodologies, actively participating in Scrum ceremonies (daily stand-ups, backlog refinement, sprint planning, and retrospectives) to drive continuous improvement and high-quality delivery.
• Proven track record of success in projects of varying scale, including requirements gathering, solution testing, and documentation of processes and procedures.
• Excellent interpersonal and communication skills.
• Functional knowledge of Infor ERP (LN), JD Edwards, or Oracle EBS is a plus.