☎ Community Phone

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.  

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

Are you passionate about improving the lives of small business owners? Do you love the intensity that comes with building & training high-performance sales teams?

At Community Phone, we’re on a mission to become the most customer-obsessed phone company in America. As a Senior Sales Manager for our B2B Go-to-Market team you’ll combine your dedication to small businesses with your expertise in sales to help us scale 10x over the next three years by building and leading your own sales team.

Your team will engage and educate small business owners and their staff (‘Mom and Pop’ businesses, often fewer than 15 employees) on how Community Phone can transform their operations, save them money, and grow their business. Your team will be responsible for prospecting, qualifying leads, driving conversion, and ensuring onboarding.

We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and truth always outweighs vanity metrics.

🚀 Your Mission

• Build and Lead a High-Performance Team
  You will recruit, hire, and train an elite B2B sales team, composed of motivated, high-energy individuals. You will set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose, driving your team to perform at their absolute best.
• Accelerate Performance
  Create a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results.
• Generate and Convert Leads
  Your team will rapidly engage, qualify, and convert cold prospect lists into leads—and ultimately—loyal customers. Your relentless focus on speed, efficiency, and execution will ensure every opportunity is captured.
• Execute with Precision Metrics
  Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal.
• Test, Adapt, Dominate
  Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your team’s DNA.
• Close the Fee