Head of Delivery

KUNGFU.AI is the leading AI consultancy. We partner with clients to realize the real business value or Artificial Intelligence to help them compete and lead in the age of AI. We provide strategy, engineering, and operations services to achieve AI-centric transformation.
From sparking big ideas to delivering practical solutions, we help our clients unlock the business value of AI. We guide our customers on their AI journey, exploring a world of possibilities and then grounding that with a roadmap and practical deliverables that are embedded into their products and processes. Our innovative engineers continually research the latest AI techniques. We use that knowledge to build bespoke AI solutions for customers that multiply their business value. 
Outside of our virtual walls we are painters, foodies, cocktail connoisseurs, musicians, crossword-doers, athletes, dungeon masters, non-profit board members, and more. We’d welcome the opportunity to meet you.
The Head of Delivery is a strategic business leader responsible for overseeing the successful delivery of client work for KUNGFU.AI and will report to our Managing Director. The Delivery Team at KUNGFU.AI is composed of world-class AI strategists, machine learning engineers, data scientists, software engineers, and program managers. As the Head of Delivery you will have the opportunity to work with all of these talented, caring, and creative individuals to define and deliver state-of-the-art AI/ML solutions. 

The ideal candidate has experience in professional services, new business development, project delivery success, process improvement and standardization, resource management and allocation, risk management and mitigation, and financial operations.
Here’s what you’ll be doing:

New Business Development Support

• Working closely with engineering, strategy, growth, and executive leadership in the formulation of proposals, project estimates, and innovative service offerings
• Accountable for bringing the right people together in a team to develop new solution approaches, including budget estimates, timelines, resource plans, project plans and client success strategies

Resource Allocation and Management

• Accountable for staffing processes, demand forecasting, and reporting of our resource utilization and project metrics, including but not limited to average rate, as delivered margin, Csat/NPS, etc.
• Overseeing communication between growth and delivery teams - in collaboration with project team leadership and finance you will facilitate forecasting and estimating resources, understanding as sold margins and the larger financial impact, and SOW approvals

Program and Project Delivery Leadership and Oversight

• Leading all aspects of our delivery strategy and execution
• Developing and implementing project management methodologies, establishing clear project goals and deliverables, monitoring progress, and ensuring projects are delivered on time, within budget, and meet the client's requirements
• Accountable for working with our finance team on invoicing terms and billing, metrics and reporting (ex. forecast earned revenue projections, delivery margins, team utilization, budgeting resources, etc.), contractor management, and vendor & purchase approvals
• Building upon and improving project management best practices, tooling and methodologies. Owning and regularly improving standardized project workflows using routine and consistent feedback mechanisms to improve delivery quality.
• Accountable for identifying, assessing, and managing risks throughout the project lifecycle. This involves developing risk management strategies, implementing risk mitigation plans, and proactively addressing any issues or obstacles that may impact project timelines or deliverables.
• Maintain objectives and key results (OKRs) for the delivery team to constantly grow and improve the delivery organization

Client Relationship Management

• Playing a key role in managing client expectations, ensuring client satisfaction, and acting as a point of contact for escalated issues or concerns. 
• Collaborate with clients to understand their needs, provide regular updates on project progress, and address any challenges that arise during the course of the engagement
• Owning and creating relationships with relevant external vendors and firms that may be required on occasion to deliver projects to our clients
• Identifying opportunities for expansion of engagements beyond allocated work and aiding the growth team in pursuit of these new engagements

PM Team Management and Mentorship

• Scaling our current Program Management team and implementing the right practices at the right time
• Working cros