Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Commercial Collections Work Lead within PNC's Vendor Finance organization, you will be based in Horsham, PA. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

*Required industry relevant experience consists of back-end default loan expertise, including default loan strategy, problem loan management, loss mitigation, delinquency, and charge-off (minimum 5+ years).

Successful candidate will have excel skills to independently accomplish reporting and analytics, including generating reports, pivot tables, data charting and manipulation.

Additionally, candidates are required to have minimum 2 years of previous supervisory experience and/or management support as team lead.

Job Description

• Oversees operations workflow and assists team with executing complex transactions/processes.
• Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
• Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects.
• Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures.
• Assists Supervisor and Manager with daily reports, management of team and review of accounts to ensure proper coverage at all times.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures