Director, Managed Services

Overview

Every team member of the C Spire Crew is charged with bringing our strategic vision to life. The Director of Managed Services exists to ensure that C Spire Business provides a consistent and scalable service platform for managed and Cloud Services as sold by C Spire Business. The Managed Services team is responsible for supporting C Spire’s corporate, local and wide area networks, associated infrastructure, and systems supporting C Spire Managed and Cloud Services.  This team plays a critical role in ensuring the health of our platform services.  The Director is responsible for setting strategic direction for his team and ensure that these strategies are in alignment with the overall CSB strategy.  Th Director plans, organizes, directs, and controls the activities for all teams required to support all platform services sold as managed services. This role will direct and lead all aspects of life cycle management, maintenance, patching, support of all managed services platforms.  This position has day-to-day management as well as financial responsibility to deliver products and services in a consistent and cost-effective manner.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have: 

• A relentless obsession to be the best in our industry 
• A winner mentality determined to outsmart and outdo competitors 
• A single-minded commitment to unbeatable customer experiences 
• An unapologetic passion for innovation and technology 
• An uncompromising drive toward continuous improvement 
• A steadfast devotion to doing the right thing the right way 
• A deep-seated dedication to accountability and ownership 

Job Specific Responsibilities:

• Direct and Control a team of C Spire employees to insure that all platform and end point services are implemented in a professional, efficient and workmanlike manner.
• Responsible for Daily, Weekly and Monthly management of all managed services as well as information security products and the feeding and support of such
• Responsible for developing and tracking Key Performance Indicators that align with the C Spire Business Strategy.
• Develop a strong working relationship with all essential suppliers including internal and external parties.
• Review and approve adequate plans for the control of planned outputs, budget spending, labor efficiency, and human utilization. Manage these responsibilities in alignment with C Spire Business culture, strategic plans, and budget requirements.
• Participate in C Spire Business Operations management team, measure, and report results, provide information and input to help team make tactical decisions, policy, and process changes.
• Implement, maintain, and improve Service Delivery and the utilization of ITIL procedures.
• Hire, train, and develop responsible, skilled and effective staff.
• Develop specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates. Coordinate and collaborate with other departments cooperatively in establishing and carrying out responsibilities.
• Build relationships with interdepartmental directors and their associated teams.

Competencies:

• Leadership
  • Setting vision and achieving goals and keeping the team motivated and empowered to achieve as much as they can. Leadership provides clarity around vision, goals, individuals, and relationships.
  • Honesty and Integrity: Able to build high level of trust.
  • Sets, communicates, and focuses on the long-term vision and goals.
  • Motivates, inspires, and empowers others to challenge the norm and achieve more than expected.
  • Creates environment for encouraging effort, commitment, and teamwork.
  • Creates culture of building strong relationships among teams, other departments within C Spire Business, and with customers.
  • Able to listen and get to root causes quickly and effectively.
  • Teaching – Leads the correct performance and expectations.
  • Mentoring – Leads a successful team and imparts knowledge and wisdom to the team and its individuals.
  • Builds a culture of continuous improvement and excellent customer service based on C Spire Business culture code and business strategies.
• Management
  • Provides clarity around daily operations. 
  • Plan resources and tasks to achieve the objectives.
  • Organizes support functions and resources.
  • Ensures efficient and effective use of resources to accomplish prioritized tasks and goals.
  • Ensures that tasks and activities are conducted within the correct time frame.