Senior Manager Product Owner - Digital Experiences

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

The Product Professional leads the development of the Product Vision at the Family level that drives business value and an improved customer experience while ensuring alignment / manages dependencies across Team within a Product Family and with cross functional partners. The Senior Manager is a servant leader and the manager of team members. Has depth of knowledge so that they can see patterns without having to dissect it step by step. Often recognized outside their company for their contributions to their profession.

Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

Discover's consumer credit card portfolio organization is seeking a digital product leader to lead the development of an innovative product roadmap that will architect, design and develop a new mobile application feature that enables cardmembers to submit, track and manage transaction disputes. The chosen candidate has experience leading product development and technology teams within the card payments network, disputes or fraud spaces.

The Sr Manager, Product Owner - Digital Experiences will partner closely with Business Technology, Fraud, and Discover Network organizations to develop a best-in-class digital disputes product that drives business and customer value while ensuring adherence to Federal bank regulations.

How You’ll Do It

• Develops and maintains Family Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals.  Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities.

• Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.).  Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. Defines product family MVPs, prioritizing and accepting priorities in partnership with POs and architects.

• At the family level: Responsible for definition, guidance, and execution of product-related activities for a particular portfolio through the entirety of product lifecycle, from strategy and roadmap definition to development and market readiness. Sets business objectives for the product development process and oversees execution, internal or external, as necessary. Supervises product professionals. Works with minimal supervision.

• Validate user story acceptance criteria. Ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.) Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.

• Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.

• Provides mentoring, fills in the business and/or technical knowledge gaps, etc. Negotiates and influences others across shared services and product teams across product families.

• Collaborates with cross functional teams to develop and execute go-to-market strategies.

• Partners with business technology to outline needed technical features that are required to continuous