Customer Service Executive

Mission

We have a fantastic opportunity in our Customer Service Team based in Åmål, Sweden. This is a rewarding role in which you will contribute to ensuring the best possible service to our customers, in the most cost efficient way, at all times. 

Responsibilities

• Order management A-Z; registration, monitoring and invoicing on SAP.
• Respond, through various communication channels and in a timely manner, to questions and enquiries from our customers regarding various topics such as; orders, deliveries, prices, invoices, certificates etc.
• Ensure customers are continuously updated on their orders in case of delays or any other discrepancy against their confirmed order.
• Ensure that the Incoterms, payment terms, prices etc. are accurate and according to customer contracts on our sales orders on SAP.
• Support the sales organisation in the quote process if/ when needed
• Ensure that claims and complaints are correctly registered if/ when administrative support from the sales organisation is requested
• Support the Calderys cash collection team and financial service centre on reducing the overdue accounts.
• Ensure the accuracy of sales prices on SAP and maintain customer prices on SAP Administration of customer consignment stocks.
• When requested, obtain transport costs and ensure these are relayed to the customer.
• Ensure inventory transactions are accurately logged and support cycle counts and reconciliation activities when requested.
• Actively participate in various activities and workshops connected to continuous improvements within the scope of customer service.
• Administration connected to dispatch of customer orders.
• Other tasks may be included depending on local organization/ needs.
• Import/ export declarations o Issuing of different types of certificates
• Stock replenishments
• Purchases of office supplies, raw materials and secondary RM
• Support on various front desk reception tasks; postal services, meeting and meal arrangements etc.

Requirements 

• Working with Google Suite
• ERP -SAP
• CRM - Sales Force
• 2-5 years of previous experience from similar administrative role
• Knowledge in import/ export procedures
• Fluent in English
• Additional language is an advantage as we are operating in an international environment
• Excellent interpersonal and communication skills
• Strong organisational and time management skills
• Agile and flexible
• Team Spirit and collaboration

The job is Fulltime, starting date as soon as possible.