Customer Service Specialist

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Are you ready for an exciting new challenge and love working closely with clients?

Join our dynamic team and become the go-to person for ensuring our customers' satisfaction!

 

Your Role:

 

After comprehensive training in our tools and products, you will provide technical support to our customers. On a daily basis you will be addressing customer inquiries about service matters and scheduling various service appointments in an optimized manner for our technicians and supplying the parts necessary for the service. You'll coordinate with Field Service Engineers to optimize service responses, acting as a liaison between customers and our service team. You will be handling customer requests via phone or email, provide technical support, schedule service appointments, and ensure efficient service delivery. You will actively participate in the promotion of our service products and are in charge of monitoring customer files and follow-ups. You will manage work orders, schedule tasks, and initiate quotations for billable repairs. You will also contribute to service innovation by proposing new solutions.

 

Who You Are:

 

• Have a technical interest with the curiosity to learn.
• Proficient in French and Dutch, fluent in English.
• Good problem-solving abilities and task prioritization skills.
• Detail-oriented with accurate documentation skills.
• Excellent interpersonal skills, focused on building positive relationships with colleagues and customers.

 

Why Join Us?

 

• Dynamic Environment: Work in a fast-paced, exciting, and supportive team.
• Career Growth: Opportunities for professional development and career advancement.
• Innovative Culture: Be part of a company that values new ideas and innovation.
• Customer-Centric: Play a key role in ensuring our customers have the best experience possible

 

Ready to take on the challenge and grow with us? Apply now and let's create amazing customer experiences together!

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!